About this role
This IT role supports hotel and casino staff by troubleshooting and repairing end user technology, networked peripherals, and networking hardware. It also involves installing and maintaining systems and providing training on new hardware and software.
Key Responsibilities
- Provide technical assistance and advice using computers and peripherals
- Troubleshoot, diagnose, and repair hardware and software issues
- Install, configure, test, maintain, monitor, and troubleshoot end user technology and networking hardware
- Respond to incoming calls and e-mails for technology problems
- Conduct user training on new hardware and software as introduced
Technical Overview
The technician will install, configure, test, maintain, monitor, and troubleshoot end user technology and networking hardware. Core platform knowledge includes Microsoft Windows Server, Windows Desktop Operating Systems, Windows 7 and Windows 10, Microsoft Office, MS Outlook, and Remote Desktop setup.
Ideal Candidate
The ideal candidate is a Technology Service Technician with strong hands-on experience supporting PC hardware, hardware/software troubleshooting, and user support in a hospitality or similar environment. They are comfortable with Microsoft Windows Server and desktop operating systems, including Windows 7/10, and have knowledge of network protocols and Remote Desktop setup.
Must-Have Skills
High School diplomaGEDor equivalent requiredExcellent technical knowledge of network and PC hardwareincluding Microsoft Windows ServerMicrosoft OfficeWindows Desktop Operating SystemsMS OutlookWorking technical knowledge of current network protocolsoperating systemsand standardsReceive and respond to incoming calls and/or e-mails regarding technology problems
Nice-to-Have Skills
Associates’ Degree in a computer related disciplineOne (1) to Three (3) years of experience in computer hardware support and maintenancePrevious experience with Windows 7 and 10 supportinstallation and troubleshooting as well as email setupconfiguration and support for smart phonestablets and workstations desiredWorking technical knowledge of Remote Desktop configuration and setup (Clients and Printer Configurat
Tools & Platforms
Microsoft Windows ServerMicrosoft OfficeWindows Desktop Operating SystemsMS OutlookRemote DesktopClient and printer configurationDiagnostic and predictive software and toolsComputer peripherals
Required Skills
Technical assistancetroubleshooting and diagnosing issuesgather datasystem and network requirementsinstall configure test maintain monitor troubleshoot end user technologytroubleshoot diagnose repair hardware and software issuescalls and e-mails regarding technology problemsdiagnostic and predictive software and toolsroutine maintenance and upgradesuser trainingMicrosoft Windows ServerMicrosoft OfficeWindows Desktop Operating SystemsMS Outlooknetwork protocolsWindows 7 supportWindows 10 supportemail setup configuration and supportsmart phonestabletsworkstationsRemote Desktop configuration and setupclient and printer configuration
Hard Skills
Technical assistance to hotel and casino staff using computers and computer peripheralsTroubleshoot and diagnose issuesGather data to identify staff needsSystem and network requirements analysisInstallconfiguretestmaintainmonitortroubleshoot end user technologyTroubleshootdiagnose and repair hardware and software issuesReceive and respond to incoming calls and/or e-mails regarding technology problemsDiagnostic and predictive software and toolsRoutine maintenance and upgrades on computersperipherals and network hardware and appliancesUser trainingHardware and software supportNetworked peripheral devicesNetworking hardware productsAbility to present ideas in business-friendly and user-friendly languagePrioritize tasks in high-pressure environmentMaintain cleansafe and hazard free work environmentMicrosoft Windows ServerMicrosoft OfficeWindows Desktop Operating SystemsMS OutlookPC hardware configuration skillsNetwork protocolsOperating systems and standardsWindows 7 supportWindows 10 supportinstallation and troubleshootingemail setupconfiguration and supportsmart phonestabletsworkstationsRemote Desktop configuration and setupClient and printer configuration
Soft Skills
Strong guest service skillsHighly self-motivated and directedAttention to detailAbility to present ideas in business-friendly and user-friendly languageEffective prioritization in high-pressure environmentTeam-orientedcollaborative environmentAdhere to Seminole Tribe's Policies and Procedures
Keywords for Your Resume
Technology Service TechnicianInformation TechnologyIT technicianend user technologynetworked peripheral devicesnetworking hardware productstroubleshootdiagnose issuesinstall configure test maintain monitor troubleshoothardware and software issuesuser trainingroutine maintenance and upgradesMicrosoft Windows ServerMicrosoft OfficeWindows Desktop Operating SystemsMS Outlooknetwork protocolsWindows 7Windows 10Remote Desktopemail setup configuration supportsmart phonestabletsworkstationsRemote Desktop configuration
Deal Breakers
Must have High School diploma, GED, or equivalent, Must have excellent technical knowledge of network and PC hardware including Microsoft Windows Server, Microsoft Office, Windows Desktop Operating Systems, MS Outlook
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