✦ Luna Orbit — IT Support & Helpdesk

Technology Solutions Analyst

at Heartbeat Health

📍 Remote, US Remote 💰 $85K – $100K USD / year Posted March 03, 2026
Salary $85K – $100K USD / year
Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category IT Support & Helpdesk

This role provides end-user support and manages enterprise applications, identity access, and device configurations to ensure secure and efficient healthcare IT operations.

  • Support end-users
  • Manage IAM and MFA
  • Configure devices
  • Conduct security audits
  • Support enterprise applications

The position involves supporting enterprise applications, IAM, MFA, device management, and conducting security audits within a healthcare telemedicine environment.

The ideal candidate is an IT support specialist with experience in end-user support, identity and access management, and device configuration. They are proficient with ticketing systems and security protocols, ensuring secure and efficient IT operations in a healthcare environment.

End-User SupportIdentity and Access ManagementDevice Configuration
Security AuditsAccess ReviewsVendor Management
Ticketing SystemsMDM solutionsSecurity tools
End-User SupportIAMUser Lifecycle ManagementMFADevice ConfigurationDevice ManagementMDMSecurity AuditsAccess ReviewsVendor Management
End-User SupportTechnical ResolutionTicketing SystemEnterprise Application SupportIdentity and Access ManagementIAMUser Lifecycle ManagementMulti-factor AuthenticationMFADevice ConfigurationDevice ManagementMobile Device ManagementMDMSecurity AuditsAccess ReviewsSecurity PoliciesThird-Party Application ManagementVendor Management
customer serviceproblem-solvingcommunicationattention to detailteamwork
Industry Healthcare IT
Job Function IT support and security management for healthcare technology systems
End-User SupportTechnical ResolutionTicketing SystemEnterprise Application SupportIdentity and Access ManagementIAMUser Lifecycle ManagementMulti-factor AuthenticationMFADevice ConfigurationDevice ManagementMobile Device ManagementMDMSecurity AuditsAccess ReviewsSecurity PoliciesThird-Party Application ManagementVendor Management

Lack of experience with IAM or MFA, No support experience in healthcare IT, Insufficient knowledge of device management

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