✦ Luna Orbit — IT Support & Helpdesk

Technology Success Manager II - Health System

at The Fedcap Group

📍 Remote, US Remote 💰 $100K – $120K USD / year Posted March 10, 2026
Salary $100K – $120K USD / year
Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

This role involves managing enterprise technology systems, enabling stakeholders, supporting vendor relationships, and ensuring system stability and adoption across the organization.

  • Own and configure enterprise systems
  • Enable stakeholders and onboard new programs
  • Manage vendor relationships and contracts
  • Support system support readiness and stabilization
  • Drive process improvements and automation

Focus on enterprise platforms such as CRM, EHR, and collaboration tools, with responsibilities including system configuration, onboarding, and process automation.

The ideal candidate is a mid-level IT professional with experience managing enterprise technology platforms, stakeholder enablement, and vendor relationships. They should have strong communication skills and a background in support and system configuration.

System configurationVendor managementStakeholder enablementSupport readiness
AutomationWorkflow standardizationContract lifecycle activities
CRMEHR systemsCollaboration toolsVendor training resources
System configurationStakeholder enablementVendor managementContract lifecycleAutomationWorkflow standardizationSupport readinessUAT
System configurationStakeholder enablementVendor managementContract lifecycleEnterprise technology platformsUATSupport readinessAutomationWorkflow standardization
CommunicationStakeholder managementOperational supportVendor collaborationProcess improvement
Industry Nonprofit / Healthcare IT
Job Function Enterprise technology system management and stakeholder enablement
Technology Success ManagerSystem configurationStakeholder enablementVendor managementContract lifecycleEnterprise technology platformsSupport readinessUATWorkflow standardizationAutomationSupportOnboardingOperational supportVendor selectionContract renewalEnterprise platforms

Lack of experience with enterprise technology platforms, No stakeholder management experience, Inability to work remotely

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