✦ Luna Orbit — IT Support & Helpdesk

Technology Support Engineer

at JPMorgan Chase

📍 Tampa, FL, United States Onsite Posted March 14, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides technical support for high-volume production systems in the financial services sector, focusing on incident resolution, system monitoring, and operational stability.

Key Responsibilities

  • Support production systems
  • Troubleshoot complex issues
  • Manage incident escalation
  • Monitor system performance
  • Ensure operational stability

Technical Overview

The technical environment includes Kubernetes, Linux, Windows, SQL and NoSQL databases, and monitoring tools like Splunk, Grafana, and Dynatrace, with a focus on troubleshooting and incident management.

Ideal Candidate

The ideal candidate is a mid-level IT support engineer with 3+ years of troubleshooting experience in high-volume production environments, proficient with monitoring tools like Splunk and Grafana, and familiar with Kubernetes and databases. They are detail-oriented, communicative, and capable of managing incident response efficiently.

Must-Have Skills

Troubleshooting complex IT issuesMonitoring tools (SplunkGrafanaDynatrace)Incident managementSQL and NoSQL databasesHigh-volume production support

Nice-to-Have Skills

Automation scriptingPublic cloud understandingProgramming languages

Tools & Platforms

GeneosSplunkGrafanaAppDynamicsDynatracePrometheusELK

Required Skills

Troubleshootingincident managementKubernetesSplunkGrafanaELKPrometheusAppDynamicsDynatraceSQLOraclehigh-volume support

Hard Skills

KubernetesK8sKafkaLinuxWindowsMS SQLOraclePrometheusGrafanaELKSplunkOpenTelemetryAppDynamicsDynatraceSLATroubleshootingIncident Management

Soft Skills

CommunicationProblem-solvingTeamworkSituational analysisDisciplineCustomer focus

Industry & Role

Industry Financial Services
Job Function IT support and incident management in high-volume production environments
Role Subtype Help Desk L2
Tech Domains Kubernetes, Linux, Windows, SQL / PostgreSQL, Oracle, Cybersecurity, Monitoring / Observability

Keywords for Your Resume

it supportproduction supportincident managementtroubleshootingkubernetesk8ssplunkgrafanaelkprometheusappdynamicsdynatracesqloraclems sqlhigh-volume supportit operationsmonitoring toolsautomation scriptingpublic cloud

Deal Breakers

Lack of experience with Kubernetes or monitoring tools, No incident management experience, No support experience in high-volume environments, No on-site availability in Tampa

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