Position Details

Type Not Specified

Experience mid

Exp. Years 2+ years

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves supporting large-scale applications and infrastructure in a banking environment, utilizing observability tools and scripting to ensure system stability and performance.

Key Responsibilities

Troubleshoot application and infrastructure issues
Monitor production environments
Support large-scale systems
Implement observability solutions
Collaborate with teams

Technical Overview

The technical environment includes application and infrastructure support, observability tools like Dynatrace, Datadog, Grafana, SQL, Unix/Linux, and scripting for performance optimization.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with over 2 years of experience troubleshooting large-scale applications and infrastructure, proficient in SQL, Unix/Linux, and observability tools like Dynatrace and Grafana. They possess strong problem-solving skills and experience in the banking or finance industry is a plus.

Must-Have Skills

2+ years of experience troubleshooting and maintaining IT servicesKnowledge of applications and infrastructure in large-scale environmentsExperience with observability and monitoring toolsSQL proficiencyUnix/Linux operating systemsShell scriptingUnderstanding of data structures and algorithms

Nice-to-Have Skills

Programming languagesAutomation scriptingPublic cloud (AWS)Experience in banking or finance industryBuilding observability in tools like DynatraceDatadogGrafana

Tools & Platforms

DynatraceDatadogGrafanaSQLUnix/LinuxShell scripting

Required Skills

Application supportInfrastructure service deliveryTroubleshootingMonitoring toolsSQLRelational database conceptsUnix/LinuxShell scriptingData structuresAlgorithmsPerformance optimizationDynatraceDatadogGrafana

Hard Skills

Soft Skills

CommunicationProblem-solvingTeam collaborationAnalytical thinkingDetail-oriented

Industry & Role

Industry Banking/Finance

Job Function Application and infrastructure support in a banking/finance environment

Keywords for Your Resume

Application SupportInfrastructure service deliveryTroubleshootingMonitoring toolsSQLRelational databaseUnix/LinuxShell scriptingData structuresAlgorithmsPerformance optimizationDynatraceDatadogGrafanaApplication support

Deal Breakers

Less than 2 years of relevant experience, Lack of knowledge in SQL, Unix/Linux, or scripting, No experience with observability tools, Unwilling to work on-site in Tampa, No experience in banking/finance

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Technology Support II - Application Support

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