✦ Luna Orbit — IT Support & Helpdesk

Technology Support II - Client Support Escalations

at JP Morgan Chase

📍 Tampa, FL Onsite Posted April 06, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2+ years
Education Not Specified
Category IT Support & Helpdesk

About this role

Provides technology support and escalation management for JPMorgan Chase’s production IT services in Tampa, focusing on Windows OS, Office Suite, and monitoring tools. Works to resolve incidents, maintain service levels, and adhere to ITIL processes in a fast-paced financial environment.

Key Responsibilities

  • Analyze and troubleshoot production application flows
  • Monitor production environments
  • Escalate and communicate issues to stakeholders
  • Identify trends and manage incidents
  • Maintain documentation and procedures

Technical Overview

Technical scope includes Windows client/server environments, Office tools, observability/monitoring platforms, and hybrid cloud/on-prem infrastructure; familiarity with SFTP/HTTPS/AS2 and scripting.

Ideal Candidate

The ideal candidate is a mid-level IT/Help Desk professional with 2+ years of troubleshooting experience, strong communication, ITIL familiarity, and the ability to manage production incidents in a large-scale on-site environment in Tampa.

Must-Have Skills

2+ years troubleshootingresolvingand maintaining IT servicesStrong oral and written communication skillsITIL familiarityMicrosoft Operating Systems knowledgeMicrosoft Office Suite knowledge

Nice-to-Have Skills

Experience with Corporate Treasury ManagementPayment Processingand ReconciliationDigital channels knowledge (SFTPHTTPSAS2)Programming languages or automation scripting

Tools & Platforms

Microsoft WindowsMicrosoft OfficeSFTPHTTPSAS2

Required Skills

2+ years troubleshootingresolvingand maintaining IT servicesStrong oral and written communicationsITILMicrosoft Operating SystemsMicrosoft Office SuiteObservability/monitoring toolsOn-premises or public cloud infrastructureSFTPHTTPSAS2Programming languages or automation scripting

Hard Skills

2+ years troubleshootingresolvingand maintaining IT servicesStrong oral and written communicationITILMicrosoft Operating SystemsMicrosoft Office SuiteObservability and monitoring toolsPublic cloud or on-premises infrastructureSFTPHTTPSAS2Programming languages or automation scripting

Soft Skills

Multilingual proficiency (Portuguese and/or Spanish)CommunicationProblem-solvingTeamwork

Industry & Role

Industry Finance & Insurance
Job Function Technology Support II focusing on escalation management and incident resolution for internal and external stakeholders
Role Subtype Technical Support Specialist
Tech Domains Windows Server, Microsoft 365, ITIL

Keywords for Your Resume

help desk technicianit help deskpc/lan supportwindows 11windows server 2016windows server 2019windows server 2022file sharingprinter sharingcisco routers and switchestroubleshootingdefense industryon-sitehigh school diplomaindependent work1-3 years pc/lan support experienceon-site interaction2+ years troubleshootingitilhelp desk

Deal Breakers

Lack of 2+ years troubleshooting experience, Inability to work on-site in Tampa, FL, Insufficient knowledge of Windows OS and Office Suite

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