Position Details

Type Full-Time

Experience mid

Exp. Years 2+ years

Education Not Specified

Category IT Support & Helpdesk

About this role

Technology Support II role ensuring operational stability and performance of production application flows in the Commercial & Investment Bank; handles escalations, incidents, problem management, and observability.

Key Responsibilities

Analyze and troubleshoot production application flows
Enhance operational stability via problem management
Monitor production environments using observability tools
Support escalation and communication to stakeholders
Identify trends and manage incidents, problems, and changes

Technical Overview

Works across full-stack tech environments with on-premises and cloud; applies ITIL processes and observability tools to monitor and resolve incidents; communicates with stakeholders.

Ideal Candidate

The ideal candidate is a mid-level technology support engineer with strong troubleshooting, incident management, and ITIL familiarity; comfortable working in a high-stakes banking environment and coordinating with multiple teams.

Must-Have Skills

2+ years experience troubleshootingresolvingand maintaining IT servicesStrong oral and written communicationFacilitation and influencing capabilitiesMultitaskingTime managementTechnical fluencyExperience with Windows and OfficeKnowledge of large-scale tech environments (on-prem/cloud)Observability & monitoring toolsITIL familiarity

Nice-to-Have Skills

Multilingual (Portuguese/Spanish)Experience with Corporate Treasury ManagementPayment ProcessingReconciliationConnectivity protocols (SFTPHTTPSAS2)Programming or automation scripting

Required Skills

WindowsMicrosoft Office SuiteObservabilityMonitoring toolsITILPublic CloudOn-PremisesProduction incidentsIncident managementEscalation managementTroubleshooting

Hard Skills

WindowsMicrosoft Office SuiteObservabilityMonitoring toolsITILPublic cloudOn-premisesProduction incidentsIncident managementEscalation managementTroubleshooting

Soft Skills

Strong communicationProblem-solvingMultitaskingTime managementDetail orientedTeam collaborationFacilitation and influencing

Industry & Role

Industry Finance & Banking

Job Function Provide production support and incident management for bank tech operations

Role Subtype Technical Support Specialist

Keywords for Your Resume

technology support IIit supportproduction application flowsobservability toolsmonitoring toolsproblem managementitilwindowsmicrosoft officeon-premisespublic cloudescalationincidentcos solution centerclient meetingsrCaservice deskend user supportfull-timetampatechnology supportproduction incidentsobservabilityincident management

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Technology Support II - Client Support Escalations

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