Position Details

Type Full-Time

Experience mid

Exp. Years 2+ years

Education Not specified

Category IT Support & Helpdesk

About this role

Technology Support II provides escalation-focused IT support for production systems in a commercial banking environment, handling troubleshooting, incident management, and client communications with on-site support in Tampa.

Key Responsibilities

Analyze and troubleshoot production application flows to ensure end-to-end application and infrastructure service delivery
Enhance operational stability through active participation in problem management
Monitor production environments for anomalies using standard observability tools
Support the escalation and communication of issues and solutions to business and technology stakeholders
Represent the COS Solution Center in meetings with clients and internal partners

Technical Overview

Scope includes Windows OS, Office Suite, ITIL-based processes, observability tools, and on-premises/cloud considerations. Requires SFTP/HTTPS/AS2 familiarity and strong communication.

Ideal Candidate

The ideal candidate is an IT professional with 2+ years in IT support, strong Windows troubleshooting and communication skills, familiarity with ITIL, and capable of supporting on-site deployments in the Tampa area.

Must-Have Skills

2+ years of experience troubleshootingresolvingand maintaining IT servicesStrong oral and written communication skillsFamiliarity with ITIL processesWorking knowledge of Microsoft Operating Systems and Office SuiteExposure to observability and monitoring tools

Nice-to-Have Skills

Multilingual proficiency: Portuguese and/or SpanishExperience with Corporate Treasury ManagementPayment Processingand ReconciliationProgramming or automation scripting knowledge

Tools & Platforms

Microsoft OfficeITIL-based tools

Required Skills

2+ years IT support experienceWindows Operating SystemsMicrosoft Office SuiteITIL familiarityobservability/monitoring toolsSFTPHTTPSAS2on-site support

Hard Skills

Windows Operating SystemsMicrosoft Office Suite

Soft Skills

communicationfacilitationmultitaskingtime managementproblem-solvingdetail-oriented

Certifications

Preferred

ITIL Foundation (preferred)

Industry & Role

Industry Banking

Job Function Escalation point for production issues in commercial banking technology operations, ensuring stability and effective communication

Role Subtype Field Technician

Keywords for Your Resume

technology support iiit supporthelp deskescalationswindowsmicrosoft officeitilobservabilitymonitoring toolssftphttpsas2production incidentsincident managementon-sitetampabankingfinancial serviceswindows troubleshootingITILSFTPHTTPSAS2

Deal Breakers

Must be able to work on-site in Tampa, FL, 2+ years IT support experience, Unable to demonstrate Windows troubleshooting skills

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Technology Support II - Client Support Escalations

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