About this role
Technology Support III focusing on enterprise endpoint device management across Windows, Mac, and Mobile within JPMorgan Chase.
Key Responsibilities
- Provide Level 3 device management support
- Administer Omnissa UEM, Workspace ONE
- Monitor enrollment, compliance, app deployment
- Manage device lifecycle across platforms
- Collaborate with security, networking, and application teams
Technical Overview
Administers Omnissa UEM Workspace ONE; integrates with Entra ID and Intune; supports on-prem and cloud endpoints; emphasizes ITIL processes and endpoint security.
Ideal Candidate
The ideal candidate is an experienced technology support professional focused on enterprise endpoint management, capable of administering Workspace ONE/UEM, and collaborating with security and networking teams to ensure endpoint governance.
Must-Have Skills
3+ years of experience troubleshootingresolvingand maintaining enterprise device management servicesHands-on experience administering Omnissa UEM (Workspace ONE) or similar enterprise mobility management platformsTechnical expertise managing WindowsmacOSiOSand Android devices in enterprise environmentsExperience supporting infrastructure in both on-premises and public cloud environmentsObservability and monitoring tools for endpoint managementExperience executing ITIL processesKnowledge of MDM/MAM/UEM concepts
Nice-to-Have Skills
Omnissa UEM certifications or equivalentOne or more programming languages and/or automation scripting (PowerShellPythonBash)Experience with Entra ID / Microsoft Entra / Intune integrationKnowledge of endpoint security solutionszero-trustand compliance frameworksAutomation tools and IaC practices for device managementApple Business ManagerWindows AutopilotAndroid EnterpriseSamsung KnoxAdvanced analytics and reporting for endpoint management
Tools & Platforms
Omnissa UEM (Workspace ONE)IntuneEntra IDEndpoint management tooling
Required Skills
Omnissa UEM (Workspace ONE)WindowsmacOSiOSAndroidMDMMAMUEMEntra IDIntuneEndpoint securityZero-trust architectureITILObservabilityMonitoringPowerShellPythonBashIAM
Hard Skills
Omnissa UEM (Workspace ONE)WindowsmacOSiOSAndroidEnterprise device managementITILObservabilityMonitoringPowerShellPythonBashEntra IDIntune integrationMDMMAMUEMEndpoint securityZero-trust architectureAutomation toolsInfrastructure-as-Code
Soft Skills
CollaborationCommunicationDocumentationAnalytical thinking
Certifications
Preferred
Omnissa UEM Certification (Workspace ONE)
Keywords for Your Resume
technology support iiiendpoint device managementworkspace oneomnissa uemmdmmamuemwindowsmacosiosandroidintuneentra idhybridincident resolutionchange managementit opsbanking
Deal Breakers
3+ years experience in device management, Must be able to work in Jersey City, NJ, No sponsorship information provided
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