Position Details

Type Full-Time

Experience lead

Exp. Years 5+ years

Education Not Specified

Category IT Support & Helpdesk

About this role

Technology Support Lead responsible for end-to-end production service delivery, incident management, and observability tooling in a Tampa banking environment.

Key Responsibilities

Lead teams delivering end-to-end service delivery
Monitor production environments and drive observability improvements
Escalate and communicate issues and solutions
Lead incident, problem, and change management

Technical Overview

Leads monitoring and data analysis using Grafana, Geneos, and Splunk; supports real-time payments, ACH, wires, and other payment rails; strong client-facing communication and presentation skills.

Ideal Candidate

The ideal candidate is an experienced technology operations lead with 5+ years supporting production systems in a banking environment, skilled in observability tools (Grafana, Splunk, Geneos) and able to translate technical results into business actions.

Must-Have Skills

5+ years of experience troubleshootingresolvingand maintaining information technology servicesSolid technical background with hands on experience in digital technologiesStrong analytical and problem-solving skillsAbility to translate technical aspects to non-technical audiences

Nice-to-Have Skills

Experience with GrafanaGeneos and Splunk and the data analysis of the outputsIntermediate knowledge and use of PowerPoint for client facing presentations

Tools & Platforms

GrafanaGeneosSplunk

Required Skills

GrafanaGeneosSplunkObservability toolsreal-time paymentsACHpayment railsJPM CoinPowerPoint

Hard Skills

GrafanaGeneosSplunkObservability toolsPowerPointPayment railsReal Time PaymentsAutomated Clearing HouseWiresPush to CardeWalletJPM Coin

Soft Skills

Strong analytical and problem-solving skillsExcellent verbal and written communicationAbility to translate technical aspects to non-technical audiencesLeadership and client-facing presentation skills

Industry & Role

Industry Banking

Job Function Oversee technology operations and production support for banking services in Tampa

Role Subtype IT Support Specialist

Keywords for Your Resume

technology support leadit supportonsitetampabankingproduction environmentsobservability toolsgrafanageneossplunkreal time paymentsachpayment railspowerpointclient facingincident managementmonitoringtroubleshootingleadershipobservabilityreal-time paymentsjpm coin

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