✦ Luna Orbit — IT Support & Helpdesk

Technology Support Lead- Problem Management

at JPMorganChase

📍 Tampa, FL, US Onsite 💰 $142K – $190K USD / year Posted March 11, 2026
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Position Details

Salary $142K – $190K USD / year
Type Not Specified
Experience mid
Exp. Years 5+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves leading problem management efforts within a financial institution, focusing on system stability, incident analysis, and process improvements.

Key Responsibilities

  • Collaborate with teams to reduce MTTR
  • Conduct Root Cause Analyses
  • Prepare metrics reports
  • Influence change management
  • Monitor system resiliency

Technical Overview

Environment includes ITSM frameworks, Java, Spring Boot, AWS cloud services, SQL databases, Unix systems, and data visualization tools like Tableau and Alteryx.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with 5+ years of experience in troubleshooting, problem resolution, and ITSM processes. They possess strong analytical skills, experience with cloud and scripting tools, and can effectively communicate technical insights.

Must-Have Skills

5+ years troubleshootingresolvingand maintaining IT servicesProficiency in ITSM processesStrong problem-solving skillsExperience in Root Cause AnalysisAbility to prepare and present metrics reports

Nice-to-Have Skills

Automation skills using PythonTableauAlteryxTechnical familiarity with JavaSpring BootAWSSQLUnixExperience in Payments TechnologyFamiliarity with system stability and resiliency best practices

Tools & Platforms

JiraServiceNowPythonTableauAlteryxJavaSpring BootAWSSQLUnix

Required Skills

ITSMChange ManagementDefect ManagementProblem ManagementRoot Cause AnalysisMTTRJavaSpring BootAWSAmazon Web ServicesSQLUnixPythonTableauAlteryx

Hard Skills

ITSMChange ManagementDefect ManagementProblem ManagementRoot Cause AnalysisMTTRJavaSpring BootAWSAmazon Web ServicesSQLUnixPythonTableauAlteryx

Soft Skills

problem-solvingcommunicationcollaborationinfluenceindependent work

Industry & Role

Industry Financial Services / Banking
Job Function Lead problem management and system stability initiatives in a financial services environment

Keywords for Your Resume

ITSMChange ManagementDefect ManagementProblem ManagementRoot Cause AnalysisMTTRJavaSpring BootAWSAmazon Web ServicesSQLUnixPythonTableauAlteryx

Deal Breakers

Less than 5 years of relevant experience, Lack of proficiency in ITSM processes, No experience with Java, AWS, or SQL, Inability to work independently in a fast-paced environment

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