Position Details

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Berkeley Preparatory School seeks a Technology Support Specialist to provide daily technical assistance to students, faculty, and staff, maintain network and endpoint infrastructure, and manage Apple devices via JAMF in a school setting.

Key Responsibilities

Maintain professional relationships and provide user support
Manage JMAM MDM and Apple devices
Troubleshoot network/wireless issues
Install/configure peripherals and AV equipment
Document configurations and ticketing records

Technical Overview

Endpoint support across macOS, iOS, Windows, and Linux with JAMF MDM; wireless networking and AV equipment management; cross-functional collaboration for network upgrades; documentation and ticketing workflows.

Ideal Candidate

The ideal candidate is an experienced IT support professional with JAMF MDM experience and strong Mac/Windows/Linux end-user support skills. They excel in communicating with a school community, manage Apple devices via JAMF, and collaborate on network and device upgrades while maintaining thorough documentation.

Must-Have Skills

Experience with JAMF MDMExperience supporting macOSiOSWindowsand LinuxExperience supporting wireless networkingExperience supporting Microsoft Office and Google WorkspaceExcellent communication and confidentialityDocumentation and ticketing

Tools & Platforms

JAMFMicrosoft OfficeGoogle WorkspaceTicketing system

Required Skills

JAMF MDMmacOSiOSWindowsLinuxWireless networkingNetwork protocolsPrintersScannersAudiovisual equipmentMicrosoft OfficeGoogle WorkspaceEducation-focused applicationsTicketing systemDocumentation

Hard Skills

JAMF MDMMobile Device Management (MDM)macOSiOSWindowsLinuxWireless networkingNetwork protocolsPrintersScannersAudiovisual equipmentMicrosoft OfficeGoogle WorkspaceEducation-focused applicationsTicketing systemDocumentation

Soft Skills

Strong problem-solving skillsExcellent communicationTeam-orientedAdaptableConfidentiality

Industry & Role

Industry Education

Job Function Provide daily technology support to a school community and maintain IT infrastructure.

Role Subtype End User Support

Keywords for Your Resume

technology support specialiston-sitetampaeducationschoolmacosioswindowslinuxjamfmdmapple devicesnetworkingwireless networkingprintersscannersa/v equipmentticketing systemdocumentationconfidentialitymicrosoft officegoogle workspace

Deal Breakers

Experience with JAMF is required, On-site Tampa availability

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