About this role
Technology Support Specialist at Berkeley Preparatory School provides end-user technical support and collaborates on network and device management to ensure reliable access to technology for teaching and learning.
Key Responsibilities
- Provide technical support for end-user devices (macOS, iOS, Windows, Linux)
- Assist Network Manager with network infrastructure maintenance
- Troubleshoot network issues and monitor performance
- Manage user accounts and access across on-premises and cloud systems
- Document issues and resolutions in ticketing system
Technical Overview
Supports macOS, iOS, Windows, and Linux endpoints; manages Apple devices via JAMF MDM; maintains network infrastructure and AV peripherals; documents issues in a ticketing system and participates in disaster recovery planning.
Ideal Candidate
The ideal candidate is a mid-level IT support specialist with experience managing JAMF/MDM for macOS/iOS in an education setting, supporting Windows and Linux endpoints, and maintaining school network infrastructure. Strong communication, multi-tasking, and a commitment to confidentiality are essential.
Must-Have Skills
Strong problem-solving skillsExceptional communication skillsAbility to manage multiple tasks and priorities simultaneouslyProfessional demeanor with a strong commitment to confidentialityExperience with the JAMF mobile device management systemUnderstanding of network protocolstechnologiesand standardsExperience supporting wireless networkingExperience supporting macOSiOSWindowsand Linux systemsExperience supporting Microsoft OfficeGoogle Workspaceand education-focused applicationsAbility to recognize when to escalate issues appropriatelyCommitment to continuous learning and professional development
Nice-to-Have Skills
Experience with Apple devicesExperience supporting Apple devicesMDM administrationExperience with educational environmentsExperience supporting academic events
Tools & Platforms
JAMFMicrosoft OfficeGoogle WorkspaceTicketing system
Required Skills
Strong problem-solving skillsExceptional communication skillsJAMFMDMmacOSiOSWindowsLinuxGoogle WorkspaceMicrosoft OfficeApple devicesnetwork infrastructureRoutersSwitchesFirewallsServersPrintersScannersAudiovisual equipmentEnd-user devicesTicketing systemDisaster recovery planning
Hard Skills
JAMF mobile device managementMDM (Mobile Device Management)macOSiOSWindowsLinuxGoogle WorkspaceMicrosoft OfficeApple devicesRoutersSwitchesFirewallsServersCamerasWireless access pointsPrintersScannersAudiovisual equipmentEnd-user device managementTicketing systemDisaster recovery planning
Soft Skills
Excellent verbal and written communicationProblem-solvingConfidentialityTeam-orientedAdaptableMulti-taskingDocumentationFollow-throughCustomer service mindset
Keywords for Your Resume
Technology Support SpecialistJAMF mobile device managementMDM (Mobile Device Management)macOSiOSWindowsLinuxGoogle WorkspaceMicrosoft OfficeApple devicesRoutersSwitchesFirewallsServersCamerasWireless access pointsPrintersScannersAudiovisual equipmentEnd-user devicesTicketing systemDisaster recovery planningNetwork infrastructureEducation technologyconfidentialityJAMFnetwork infrastructure
Deal Breakers
No JAMF/MDM experience, No experience with macOS/iOS/Windows/Linux support, Unwilling to work on-site in Tampa
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