Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not Specified

Category IT Support & Helpdesk

About this role

Technology Support Specialist providing desk-side and remote IT support for a Miami-based law firm, with emphasis on Windows/macOS, imaging, and AV conference support.

Key Responsibilities

Interact with ACD system and IT Help Desk ticketing to resolve or escalate issues per SLA
Administer desk-side support including hardware/software troubleshooting
Coordinate onboarding for new hires and AV arrangements
Provide desktop imaging and support for mobile devices
Maintain IT policies and procedures

Technical Overview

Focus on end-user computing, imaging, device coordination, and AV/ conference support in a remote-friendly legal environment.

Ideal Candidate

The ideal candidate is a remote IT Support Specialist capable of handling desk-side and remote support for a legal services environment, with experience in ACD systems, IT help desk ticketing, imaging, and end-user communications.

Must-Have Skills

Desk-side technology supportACD systemIT Help Desk ticketing systemWindowsmacOSImagingMobile devicesAudio and video conference presentationsOffice movesIT policies and procedures

Nice-to-Have Skills

Remote workVendor coordinationDocumentation

Tools & Platforms

ACD systemIT Help Desk ticketing system

Required Skills

Desk-side technology supportACD systemIT Help Desk ticketing systemWindowsmacOSImagingMobile devicesAudio/Video conference presentationsOffice movesIT policiesRemote workVendor coordinationDocumentationCustomer service

Hard Skills

Desk-side technology supportAutomatic Call Distribution (ACD) systemInformation Technology (IT) Help Desk ticketing systemWindowsmacOSImagingMobile devicesAudio and video conference presentationsOffice movesIT policies and proceduresRemote workVendor coordinationDocumentationCustomer service

Soft Skills

CommunicationCustomer serviceTeam collaborationProblem-solving

Industry & Role

Industry Legal

Job Function Deliver remote and desk-side IT support for a legal office

Role Subtype IT Support Specialist

Keywords for Your Resume

Technology Support SpecialistMcDermott Will & Schultedesk-side technology supportAutomatic Call Distribution (ACD) systemInformation Technology (IT) Help Desk ticketing systemWindowsmacOSImagingMobile devicesAudio and video conference presentationsOffice movesIT policies and proceduresRemote workVendor coordinationDocumentationCustomer servicetechnology support specialistACD systemIT Help Desk ticketing system

Deal Breakers

Lack of experience with ACD systems or IT help desk ticketing, Inability to support remote work models, Poor communication or customer service skills

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