Position Details

Type Full-Time

Experience mid

Exp. Years 0-2 years

Education Associate degree

Category IT Support & Helpdesk

About this role

Technology Support Specialist provides desk-side and remote IT support for a Miami-based law firm, handling imaging, application support, and ticketing for a fast-paced environment.

Key Responsibilities

Interact with ACD system and monitor the IT Help Desk ticketing system
Administer desk-side technical support including troubleshooting hardware and software
Coordinate day-to-day operational IT activities including new hire setup and conference support
Provide basic desktop application support and imaging
Promote adherence to policies and procedures

Technical Overview

Supports Microsoft 365 and macOS environments; uses ACD and IT Help Desk ticketing systems; handles imaging, drivers, and mobile devices.

Ideal Candidate

The ideal candidate is a mid-level IT support specialist with desk-side experience in a professional services environment, strong communication skills, and familiarity with macOS and Microsoft 365. They should be comfortable with imaging, device deployment, and remote support.

Must-Have Skills

Associate degreeUnder two years of related work experienceFunctional written and verbal communicationAbility to work under tight deadlines and in fast-paced environmentAbility to handle confidential informationAbility to work flexible/hoursOperating within defined guidelines

Nice-to-Have Skills

macOS experienceExperience with imaging and deploymentExperience with Microsoft 365 administration

Tools & Platforms

ACD systemIT Help Desk ticketing systemIT Glue/IT BOOST

Required Skills

Associate degree; Under two years of related experience; Communication; Imaging; Desktop application support; macOS; Office 365; Ticketing system

Hard Skills

Desk-side technology supportACD systemIT Help Desk ticketing systemDesktop application supportImagingDriversMobile devicesmacOSMicrosoft 365

Soft Skills

CommunicationCustomer serviceTeam collaborationTime management

Industry & Role

Industry Legal & Compliance

Job Function Provide desk-side and remote IT support for a law firm, including onboarding and IT operations

Role Subtype IT Support Specialist

Tech Domains Microsoft 365, Active Directory, SharePoint, Windows Server, macOS

Keywords for Your Resume

technology supportdesk-sidehelp deskremotemiamimacOSoffice 365imagingdriversmobile devicesacD systemhalo psait glueit boostcustomer servicedocumentpricingdesk-side technology supportit help desk

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile