Position Details

Salary $75K – $85K USD / year

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Provide end-user IT support for firm-approved applications and hardware, performing troubleshooting and installation tasks in a remote setting.

Key Responsibilities

Provide end-user assistance for firm-approved applications via various methods
Troubleshoot hardware, systems, and applications
Set up and configure desktop and notebook computers and printers
Coordinate with Technology department for installations, training, and support
Maintain/repair PCs and peripheral hardware

Technical Overview

Supports desktop environments with Remote Desktop Services and VPN; utilizes tools like iManage, ChangePro, and other end-user applications; focuses on hardware/software troubleshooting and user training.

Ideal Candidate

The ideal candidate is an experienced technology support specialist with strong end-user support capabilities, hardware/software troubleshooting, and remote assistance skills, capable of supporting a variety of applications and devices.

Must-Have Skills

end user supportdesktop supportRemote Desktop ServicesVPNMicrosoft OfficeOutlook

Tools & Platforms

Microsoft OfficeOutlookiManageChangeProMetadata Cleaning AssistantinTapp TimeRemote Desktop ServicesVPN

Required Skills

Microsoft OfficeOutlookiManageChangeProMetadata Cleaning AssistantinTapp TimeRemote Desktop ServicesVPNdesktop supportend user supporthardware troubleshootingsoftware troubleshootingcustomer service

Hard Skills

Microsoft OfficeOutlookiManageChangeProMetadata Cleaning AssistantinTapp TimeRemote Desktop ServicesVPN

Soft Skills

customer servicecommunicationteamworkproblem-solving

Industry & Role

Industry Technology

Job Function Deliver end-user IT support and desktop support for firm-approved applications and hardware.

Role Subtype End User Support

Tech Domains Microsoft 365, Remote Desktop Services, VPN, iManage, ChangePro

Keywords for Your Resume

technology support specialist iiend user supportdesktop supportremote desktop servicesvpnmicrosoft officeoutlookimanagechangeprometadata cleaning assistantintapp timepc maintenancetroubleshootinghardwaresystems softwareapplications softwareprinterstrainingsupportTechnology Support Specialist IIEnd User SupportRemote Desktop ServicesVPNMicrosoft OfficeOutlookiManageChangeProinTapp TimePC maintenance

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