✦ Luna Orbit — Networking & Telecom

TELECOMMUNICATIONS SPECIALIST II

at State of Florida

📍 Jacksonville, FL, US Onsite 💰 $34K – $45K USD / year Posted March 07, 2026
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Position Details

Salary $34K – $45K USD / year
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Networking & Telecom

About this role

Provides technical assistance and system support for vital records registration systems, handling help desk inquiries and testing.

Key Responsibilities

  • Assist users via phone/email
  • Troubleshoot access issues
  • Develop test scripts
  • Coordinate help desk procedures
  • Support relational databases

Technical Overview

Supports electronic death and birth registration systems, relational databases, and performs user support and testing activities.

Ideal Candidate

The ideal candidate is a mid-level telecommunications support specialist with experience supporting vital records systems, strong customer service skills, and database troubleshooting experience.

Must-Have Skills

Assist users via phone/emailTroubleshoot system access issuesCoordinate help desk proceduresSupport relational database componentsDevelop user acceptance test scripts

Nice-to-Have Skills

Experience with vital records systemsKnowledge of Florida statutes and regulationsDatabase management

Tools & Platforms

Electronic Death and Birth Registration systemsRelational databasesHelp desk software

Required Skills

Help DeskSystem SupportRelational DatabasesUser AssistanceSystem TestingUser Access ManagementElectronic Death and Birth Registration

Hard Skills

TelecommunicationsSystem SupportHelp DeskDatabase SupportUser AssistanceSystem TestingRelational DatabasesUser Access ManagementFlorida Vital RecordsElectronic Death and Birth Registration

Soft Skills

Customer ServiceCommunicationTeamworkProblem-solvingAttention to detail

Industry & Role

Industry Government / Public Sector / Healthcare
Job Function System support and user assistance for vital records systems

Keywords for Your Resume

Help DeskSystem SupportRelational DatabasesUser AssistanceSystem TestingUser Access ManagementDatabase SupportElectronic Death and Birth RegistrationFlorida Vital RecordsHelp Desk ProceduresSupport

Deal Breakers

Lack of experience with vital records systems, No help desk or system support experience, Unfamiliarity with relational databases

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