✦ Luna Orbit — IT Support & Helpdesk

Telephony Tech Lead (SME)

at Eltropy

📍 Remote, US Remote 💰 $100K – $120K USD / year Posted March 14, 2026
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Position Details

Salary $100K – $120K USD / year
Type Full-Time
Experience mid
Exp. Years 4+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves designing, deploying, and supporting cloud-based telephony and unified communications solutions for financial institutions, with a focus on troubleshooting and integration.

Key Responsibilities

  • Design telephony solutions
  • Deploy and support telephony systems
  • Troubleshoot voice infrastructure
  • Integrate AI voicebots
  • Collaborate with clients

Technical Overview

The technical environment includes SIP, VoIP, PBX, IVR, CCaaS, UCaaS platforms, and network fundamentals, with skills in troubleshooting, API integration, and configuration management.

Ideal Candidate

The ideal candidate is an experienced telephony engineer with at least 4 years in deploying and supporting telephony solutions within credit unions or financial institutions, with strong troubleshooting and network skills.

Must-Have Skills

4+ years of hands-on experience in telephony engineeringExperience deploying telephony solutions in credit unions or financial institutionsProficiency with SIPVoIPcloud PBXExperience with platforms like GenesysFive9NICE CXoneCisco Webex CallingRingCentralTwilioKnowledge of network fundamentalsTroubleshooting skills

Nice-to-Have Skills

AI-powered voicebotsConversational IVR systemsJSON/YAML configurationAPI/webhook integration

Tools & Platforms

GenesysFive9NICE CXoneCisco Webex CallingRingCentralTwilio

Required Skills

SIPVoIPPBXIVRCCaaSUCaaSnetwork assessmentcall flow designtroubleshootingfirewallQoSVLANNAT traversalJSONYAMLAPI

Hard Skills

SIPVoIPPBXIVRCCaaSUCaaSNetwork assessmentCall flow designTroubleshootingFirewallQoSVLANNAT traversalJSONYAMLAPI

Soft Skills

communicationproblem-solvingcollaborationtechnical documentationcustomer service

Industry & Role

Industry Financial Services
Job Function Supporting and deploying telephony solutions for financial clients
Role Subtype Telephony Engineer
Tech Domains VoIP / Unified Communications, Network Security, Networking / TCP-IP

Keywords for Your Resume

telephony engineeringSIPVoIPPBXIVRCCaaSUCaaSnetwork fundamentalscall flow designtroubleshootingfirewallQoSVLANNAT traversalJSONYAMLAPItelephony solutionscredit unionsfinancial institutionsvoicebotsIVR systems

Deal Breakers

Lack of experience with telephony protocols (SIP, VoIP), No experience with credit union or financial institution telephony systems, No troubleshooting skills, No experience with telephony platforms like Genesys or Twilio

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