Position Details

Salary $33 – $42 USD / year

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Test Help Desk Technician II providing Level 1 IT support with remote capabilities; handles imaging, endpoint deployment, and basic triage using Intune/Deployment Toolkit and RMM tools.

Key Responsibilities

Front-line IT support and issue logging
Troubleshoot and resolve Level 1 issues
Monitor alerts and respond accordingly
Provide hardware, software, telecom, printing, and network support
Set up and troubleshoot endpoint devices and printers

Technical Overview

Imaging and deployment of Windows/mac endpoints using Intune/Deployment Toolkit, remote and on-call support, LAN/WAN troubleshooting, hardware and printer support, endpoint management.

Ideal Candidate

The ideal candidate is a mid-level IT help desk professional with hands-on experience in endpoint hardware, imaging, and basic network troubleshooting, familiar with Intune/MDT-like tooling and remote support.

Must-Have Skills

Level 1 supportTroubleshootingLAN/WAN troubleshootingHardware and software supportEndpoint devices

Nice-to-Have Skills

Microsoft IntuneDeployment ToolkitRMM tools

Tools & Platforms

Microsoft IntuneDeployment ToolkitRMM toolsMicrosoft Teams

Required Skills

Level 1 IT supporttroubleshootingLAN/WAN troubleshootinghardware and software supportendpoint devicesimaging technologies (IntuneDeployment Toolkit)RMM toolsMS Teamsdocumentation

Hard Skills

Microsoft IntuneDeployment ToolkitRMM toolsMicrosoft TeamsHardware supportPrinter supportEndpoint devicesLAN troubleshootingWAN troubleshootingDocumentation

Soft Skills

CommunicationCustomer serviceTeamworkProblem-solvingConfidentiality

Industry & Role

Industry Technology Services

Job Function End-user IT support and device deployment/maintenance

Role Subtype Help Desk L2

Keywords for Your Resume

test help deskhelp deskit supportlevel 1 supportlan wan troubleshootingmicrosoft intunedeployment toolkitrmm toolsmicrosoft teamshardware supportprintersendpoint devicesdocumentationon-callremote supportcustomer serviceteamworkconfidentiality

Deal Breakers

Lack of Level 1 IT support experience, Unfamiliarity with imaging tooling (Intune/Deployment Toolkit), Inability to work in a remote/hybrid environment

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