✦ Luna Orbit — Customer Success & Support

Third Party Help Desk Asst. Manager

at Albertsons

📍 Boise, ID, United States Unknown Posted March 17, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education High School Diploma
Category Customer Success & Support

About this role

Support pharmacy operations by handling third-party billing inquiries and providing excellent customer service. Lead a team of coordinators to ensure high standards and efficient issue resolution.

Key Responsibilities

  • Serve as primary contact for billing questions
  • Monitor calls and provide feedback
  • Develop staffing schedules
  • Create training materials
  • Prepare performance reports

Technical Overview

Utilizes systems like Cisco IP Communicator, ServiceNow, Day tech, EPS, and NCPDP standards to support pharmacy billing processes.

Ideal Candidate

The ideal candidate is a detail-oriented individual with a high school diploma, experience in pharmacy support or customer service, and strong communication skills. Leadership or training experience is preferred to manage a team effectively.

Must-Have Skills

High school diplomaProficiency in Microsoft OfficeStrong customer service skillsAbility to work collaborativelyAbility to follow written and verbal instructions

Nice-to-Have Skills

Pharmacy Technician experienceThird-party/managed care experienceLeadership or training experienceKnowledge of third-party processing

Tools & Platforms

Cisco IP CommunicatorServiceNowDay techEPS

Required Skills

Customer servicepharmacythird-party billinghelp deskcoachingtrainingperformance reportsCisco IP CommunicatorServiceNowEPSNCPDP standards

Hard Skills

Microsoft OfficeExcelAccessOutlookCisco IP CommunicatorServiceNowDay techEPSNCPDP standards

Soft Skills

customer servicecommunicationcollaborativeadaptabilityorganizational skillstime managementdecision-makingattention to detail

Industry & Role

Industry Healthcare & Medical
Job Function Pharmacy support and team leadership
Role Subtype Help Desk L1

Keywords for Your Resume

Third Party Help Desk Assistant Managercustomer servicepharmacythird-party billingsupportcoachingtrainingperformance reportsCisco IP CommunicatorServiceNowDay techEPSNCPDP standardsoffice environmentteam leadershippharmacy supporthelp desk

Deal Breakers

Lack of high school diploma, No customer service or pharmacy experience, Inability to work in a team

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