✦ Luna Orbit — IT Support & Helpdesk

Tier 1 and Tier 2 Help Desk Technicians

at Verity Partners

📍 Boca Raton, FL, US Onsite 💰 $20 – $25 USD / year Posted March 29, 2026
Apply Now → ← Browse All Jobs

Position Details

Salary $20 – $25 USD / year
Type Full-Time
Experience entry
Exp. Years Not specified
Category IT Support & Helpdesk

About this role

On-site Tier 1/2 Help Desk Technicians in Boca Raton providing end-user IT support, hardware/software installation, and basic networking assistance for clients. Requires strong customer service and ability to troubleshoot across Windows and macOS environments.

Key Responsibilities

  • Serve as the first point of contact for clients' technical support requests via phone, email and ticketing system
  • Provide timely and accurate technical assistance for hardware, software, and network-related issues
  • Troubleshoot and diagnose problems, perform root cause analysis, and develop effective solutions
  • Escalate complex issues to appropriate team members or vendors for further investigation and resolution
  • Maintain detailed documentation of client interactions, technical issues, and resolutions in the help desk knowledge based ticketing system

Technical Overview

Environment involves Windows and macOS support, Office Suite, printers, network devices, and basic networking. Includes on-site troubleshooting, ticketing, and end-user support in a MSP setting.

Ideal Candidate

An entry-level to junior IT support technician with strong customer service orientation, capable of handling Windows and macOS environments, printers, and basic networking onsite in Boca Raton. The candidate should be eager to grow in a MSP environment and able to troubleshoot hardware/software effectively.

Must-Have Skills

Previous experience in a help desk or technical support roleKnowledge of Windows and macOS operating systemsMicrosoft Office Suiteand common software applicationsFamiliarity with computer hardwareprintersnetwork devicesand basic networking principlesExcellent problem-solving skills with the ability to analyze and resolve technical issues effectivelyStrong customer service orientation with excellent verbal and written communication skillsAbility to work independently and prioritize tasks in a fast-paced environment

Nice-to-Have Skills

Industry certifications such as CompTIA A+Network+or Microsoft Certified Solutions Associate (MCSA) are a plus

Tools & Platforms

Ticketing system

Required Skills

WindowsmacOSMicrosoft Office SuitePrintersNetwork devicesBasic networking principlesHelp deskTicketing systemCustomer serviceProblem-solvingTroubleshooting

Hard Skills

WindowsmacOSMicrosoft Office SuitePrintersNetwork devicesBasic networking principlesHelp deskTicketing systemCustomer serviceProblem-solvingTroubleshooting

Soft Skills

Customer serviceVerbal & written communicationTeamworkTime managementProblem solving

Certifications

Preferred

CompTIA A+CompTIA Network+Microsoft Certified Solutions Associate (MCSA)

Industry & Role

Industry Technology
Job Function Provide onsite, tiered help desk support to clients in Boca Raton
Role Subtype Help Desk L1
Tech Domains Windows, macOS, Microsoft Office, Printers, Network devices, Basic networking

Keywords for Your Resume

tier 1 help desktier 2 help deskonsiteboca ratonwindowsmacOSoffice 365microsoft officenetwork devicesprintersnetworkinghelp deskdesktop supportcustomer servicetroubleshootingon-siteticketing systemcommunicationsolving problems

Deal Breakers

Lack of on-site availability in Boca Raton, Lack of basic hardware or networking knowledge

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile