✦ Luna Orbit — IT Support & Helpdesk

Tier 1 IT Support Specialist - Tampa FL

at Applied Innovation

📍 Tampa, FL, US Onsite Posted April 02, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years Not specified
Education High School Diploma; 2-year college degree in Networking, Computer Science, Information Systems, or related technical field, or one of the following approved certifications
Category IT Support & Helpdesk

About this role

Tier 1 IT Support Specialist role focusing on first contact resolution for end users, handling OSs and application issues, and coordinating with IT teams to ensure prompt service delivery.

Key Responsibilities

  • Serve as the first line of support for technology requests and incidents; provide remote and onsite support for devices; support Microsoft 365 applications and Exchange; set up and deploy workstations; document tickets and escalate as needed

Technical Overview

Endpoint support across Windows, Mac OS, and Linux; Office 365 and Exchange; AD; DNS/DHCP; on-site and remote troubleshooting; ticketing

Ideal Candidate

The ideal candidate is an entry-level IT Help Desk professional with strong customer service and basic IT knowledge, capable of supporting Windows, Mac, and Linux endpoints in a Tampa-area on-site environment. Experience with Office 365 and AD/Exchange is a plus; comfortable working in a fast-paced MSP-like setting.

Must-Have Skills

Strong customer service and communication skills.Ability to troubleshoot and solve technical problems efficiently.Basic knowledge of networkingoperating systemsand common IT tools.Ability to follow standard procedures and document work accurately.Comfortable working in a fast-pacedclient-focused environment.Understanding and alignment with the organization’s core values.

Tools & Platforms

Office 365Active DirectoryExchangeDNSDHCPWindowsMac OSLinux

Required Skills

High School Diploma; 2-year college degree in NetworkingComputer ScienceInformation Systemsor related technical field; CompTIA A+; CompTIA Network+; Microsoft Certified Professional (MCP); Windows; Mac OS; Linux; Office 365; Active Directory; On-premise Exchange; DNS; DHCP; Troubleshooting; IT ticketing

Hard Skills

WindowsMac OSLinuxOffice 365Active DirectoryOn-premise ExchangeDNSDHCPnetwork connectivityserver administrationstorage devicesphones and mobile devicesweb content filteringantivirus tools

Soft Skills

Customer serviceCommunicationProblem solvingTime managementDetail orientedTeamworkClient-focused

Certifications

Required

CompTIA A+CompTIA Network+Microsoft Certified Professional (MCP)Other relevant IT certifications

Industry & Role

Industry IT Services
Job Function Provide frontline IT support and resolution for end-user technology issues in a hybrid on-site environment
Role Subtype Help Desk L1
Tech Domains Active Directory, Microsoft 365, Windows, macOS, Linux, On-premise Exchange, DNS, DHCP, Networking, Office 365

Keywords for Your Resume

Tier 1 IT Support SpecialistIT Help DeskHelp DeskDesktop SupportOffice 365Active DirectoryOn-premise ExchangeDNSDHCPWindowsMac OSLinuxCompTIA A+CompTIA Network+Microsoft Certified Professional (MCP)MSPcustomer serviceon-siteticketing systemtier 1 it support specialistoffice 365active directoryon-premise exchangewindowsmac oslinuxcomptia a+comptia network+

Deal Breakers

Must be able to work on-site in Tampa, FL, Lack of 2+ years IT support experience or related degree/certifications, Lack of basic networking/OS knowledge

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