✦ Luna Orbit — IT Support & Helpdesk

Tier 1 Support Technician

at iPipeline

📍 Fort Lauderdale, FL, US Onsite Posted March 11, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

Provides technical support and troubleshooting for software applications in a customer-facing role within the insurance and financial services industry.

Key Responsibilities

  • Handle customer inquiries
  • Provide troubleshooting assistance
  • Explain software solutions
  • Support digital transformation
  • Ensure customer satisfaction

Technical Overview

Focuses on customer support, troubleshooting, and digital workflows related to insurance software solutions.

Ideal Candidate

The ideal candidate is a mid-level IT support technician with strong troubleshooting skills, customer service experience, and familiarity with software applications used in the insurance or financial services industry.

Must-Have Skills

Customer SupportTroubleshootingSoftware Applications

Nice-to-Have Skills

Experience with insurance or financial softwareDigital transformation

Tools & Platforms

Customer support softwareTroubleshooting tools

Required Skills

Customer SupportTroubleshootingSoftware ApplicationsCustomer InteractionDigital Experience

Hard Skills

Customer SupportTroubleshootingSoftware ApplicationsDigital ExperienceCustomer Interaction

Soft Skills

CommunicationProblem-solvingCreativityTeamworkAdaptability

Industry & Role

Industry Insurance, Financial Services, SaaS
Job Function Customer support and technical troubleshooting for insurance software

Keywords for Your Resume

Tier 1 SupportCustomer SupportTroubleshootingSoftware ApplicationsCustomer InteractionDigital ExperienceHelpdeskTechnical SupportIssue ResolutionCustomer ServiceSupport Software

Deal Breakers

Lack of customer support experience, Inability to handle complex troubleshooting, No experience with software applications

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