✦ Luna Orbit — IT Support & Helpdesk

Tier 2 Help Desk Engineer for MSP

at Sequentur

📍 Tampa, FL Onsite Posted March 08, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 3+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing advanced helpdesk support for MSP clients, focusing on cloud platforms, Windows Server, and network troubleshooting, both remotely and onsite in NYC.

Key Responsibilities

  • Provide remote and onsite support
  • Troubleshoot cloud and network issues
  • Manage escalations
  • Maintain documentation
  • Support client infrastructure

Technical Overview

Supports Microsoft Azure, SharePoint, Teams, Office 365, Windows Server, Active Directory, firewalls, and networking, with responsibilities including troubleshooting, escalation, and documentation.

Ideal Candidate

The ideal candidate is a mid-level helpdesk engineer with over 3 years of experience supporting Microsoft Azure, SharePoint, Teams, and Office 365 in a MSP environment. They should have strong troubleshooting skills, experience with Windows Server, and the ability to provide onsite support in NYC.

Must-Have Skills

3+ years helpdesk experienceExperience with Microsoft AzureSharePointTeamsOffice 365Onsite support in NYCTroubleshooting desktopslaptopsprintersserversUse of remote access tools

Nice-to-Have Skills

Scripting skillsExperience with Windows ServerKnowledge of FirewallsExperience with ConnectWise RSM/PSA

Tools & Platforms

Microsoft AzureSharePointTeamsOffice 365ConnectWise RSMHelpdesk tools

Required Skills

Microsoft AzureSharePointTeamsOffice 365Windows AdministrationWindows ServerActive DirectoryScriptingAutopilotIntuneFirewallsNetworkingTroubleshootingCustomer Service

Hard Skills

Microsoft AzureAzureSharePointTeamsOffice 365Windows AdministrationWindows ServerActive DirectoryScriptingAutopilotIntuneSAMLOKTAAD ConnectFirewallsNetworkingRemote access toolsConnectWise RSMHelpdesk support

Soft Skills

Customer serviceCommunicationTeamworkProblem-solvingInitiative

Industry & Role

Industry Technology / Managed Services Provider (MSP)
Job Function Helpdesk Engineer for MSP

Clearance & Visa

Clearance Required Pre-employment drug screen and background check

Keywords for Your Resume

Helpdesk SupportMicrosoft AzureSharePointTeamsOffice 365Windows AdministrationWindows ServerActive DirectoryRemote access toolsScriptingAutopilotIntuneSAMLOKTAAD ConnectFirewallsNetworkingTroubleshootingCustomer ServiceOnsite supportRemote access

Deal Breakers

Less than 3 years helpdesk experience, No experience with Microsoft Azure or Office 365, Unwilling to support onsite in NYC, Lack of experience with Windows Server or Active Directory

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