Position Details

Type Full-Time

Experience mid

Exp. Years 2+ years

Education High School Diploma or equivalent

Category IT Support & Helpdesk

About this role

Provides technical support and troubleshooting for client environments remotely, focusing on workstation, server, and network issues.

Key Responsibilities

Remote help desk troubleshooting
Workstation and server troubleshooting
Network troubleshooting
User account management
Software updates

Technical Overview

Supports Windows 7 systems, network devices, and software applications, performing remote troubleshooting and administrative tasks.

Ideal Candidate

The ideal candidate is a mid-level IT support technician with at least 2 years of experience providing remote help desk support, troubleshooting Windows environments, and assisting end-users effectively.

Must-Have Skills

High School Diploma or equivalentMinimum of 2 years of IT experienceMobile Phone SupportMicrosoft Windows 7

Required Skills

Help DeskIT SupportRemote troubleshootingWindows 7Network troubleshootingServer troubleshootingCustomer supportSoftware updatesDriversHelp Desk Technician

Hard Skills

Remote help desk troubleshootingWorkstation troubleshootingServer troubleshootingRouter troubleshootingNetwork troubleshootingUser creationSoftware updatesConfigurationDriversWindows 7Microsoft Windows 7

Soft Skills

CommunicationProblem-solvingTeamworkTime managementCustomer service

Industry & Role

Industry Information Technology

Job Function IT support and helpdesk technician

Keywords for Your Resume

Help DeskIT SupportRemote troubleshootingWindows 7Network troubleshootingServer troubleshootingUser creationSoftware updatesDrivers and settingsCustomer supportHelp Desk TechnicianRemote supportTroubleshootingIT experienceHelp Desk supportDrivers

Deal Breakers

Lack of 2+ years IT experience, No experience with Windows 7, Unwillingness to work remotely

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Tier 2 Helpdesk Technician

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