✦ Luna Orbit — IT Support & Helpdesk

Tier 2 Technical Support Specialist

at Pure IT CUSO

📍 Anywhere Remote Posted March 17, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves supporting enterprise IT environments for credit unions, including virtualization, cloud, and network security solutions, in a remote setting.

Key Responsibilities

  • Troubleshoot escalated tickets
  • Support Microsoft 365 and VMware
  • Maintain network security
  • Mentor junior techs
  • Support credit union clients

Technical Overview

Supports Microsoft 365, VMware, Veeam, VDIs, and network security tools. Handles escalated support tickets and maintains system security.

Ideal Candidate

The ideal candidate is a mid-level IT support specialist with at least 2 years of experience supporting enterprise environments, including VMware, Microsoft 365, and networking solutions. Strong troubleshooting and customer service skills are essential.

Must-Have Skills

2+ years of IT support experienceKnowledge of Windows ServerActive DirectoryM365VMwareVeeamExperience with networkingfirewallsSD-WANTroubleshooting skillsCustomer service skills

Nice-to-Have Skills

NinjaOneAuvikHaloMicrosoft certificationsVMware certificationsCompTIA Network+Security+Experience with credit unions

Tools & Platforms

Microsoft 365VMwareVeeamVDIsMimecastCATOAuvikNinjaOneHalo

Required Skills

Microsoft 365VMwareVeeamVDIsMimecastCATOWindows ServerActive DirectoryNetworkingFirewallsSD-WANtroubleshootingcustomer service

Hard Skills

Microsoft 365VMwareVeeamVDIsMimecastCATOWindows ServerActive DirectoryNetworkingFirewallsSD-WANAuvikTroubleshootingCustomer service

Soft Skills

TroubleshootingProblem-solvingCommunicationCustomer serviceTeamworkMentoring

Certifications

Preferred

MicrosoftVMwareCompTIA Network+Security+

Industry & Role

Industry Managed Services / Financial Technology
Job Function Providing advanced IT support for enterprise environments in a remote setting
Role Subtype Help Desk L2
Tech Domains Microsoft 365, VMware, Active Directory, Windows Server

Keywords for Your Resume

IT supportHelp DeskMicrosoft 365VMwareVeeamVDIsMimecastCATOWindows ServerActive DirectoryNetworkingFirewallsSD-WANTroubleshootingCustomer serviceRemote supportIT support specialistManaged servicescredit unionsfirewallstroubleshootingcustomer service

Deal Breakers

Lack of 2+ years support experience, No experience with VMware or Microsoft 365, Poor troubleshooting skills

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