✦ Luna Orbit — IT Support & Helpdesk

Tier 2 Technical Support Specialists

at BOLT ON TECHNOLOGY

📍 Tampa, FL Onsite Posted March 11, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years 2+ years
Education Not specified
Category IT Support & Helpdesk

About this role

An on-site technical support role providing advanced troubleshooting and customer support for automotive repair shop software products.

Key Responsibilities

  • Handle escalated customer issues
  • Perform deep-dive troubleshooting
  • Diagnose and resolve software and system issues
  • Conduct remote support sessions
  • Create and maintain knowledge base articles

Technical Overview

Supports Windows OS, handles escalations, troubleshoots complex issues, and maintains support documentation using tools like Jira and LogMeIn.

Ideal Candidate

The ideal candidate is an entry to mid-level IT support specialist with at least 2 years of experience supporting Windows desktops and troubleshooting complex issues. They are customer-focused and capable of handling escalations efficiently.

Must-Have Skills

At least 2 years of experience with IT Desktop supportTroubleshooting complex issuesCustomer-focused mindsetAbility to communicate technical concepts

Nice-to-Have Skills

Experience with Atlassian Tools (Jira Service ManagementJira SoftwareConfluence)Remote connection tools (LogMeIn)Knowledge of Windows OSExperience supporting end-user devices

Tools & Platforms

Jira Service ManagementJira SoftwareConfluenceLogMeIn

Required Skills

Windows operating systemremote supporttroubleshootingsoftware supportdata integrationsystem configurationescalation handlingknowledge base creation

Hard Skills

Windows operating systemremote supporttroubleshootingsoftware supportdata integrationsystem configurationescalation handlingknowledge base creation

Soft Skills

customer serviceproblem-solvingcommunicationattention to detailindependent work

Industry & Role

Industry Automotive Software / Customer Support
Job Function Technical support and troubleshooting for software products

Keywords for Your Resume

Windows operating systemremote supporttroubleshootingsoftware supportdata integrationsystem configurationescalation handlingknowledge baseJiraConfluenceLogMeIn

Deal Breakers

Less than 2 years of IT support experience, Lack of experience with Windows OS, No customer service background

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