✦ Luna Orbit — IT Support & Helpdesk

Tier II Help Desk Technician (On-Site and Field Support)

at Think Anew, LLC

📍 Tampa, FL, US Remote 💰 $50K – $60K USD / year Posted March 06, 2026
Apply Now → ← Browse All Jobs

Position Details

Salary $50K – $60K USD / year
Type Not Specified
Experience mid
Exp. Years 2+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing Tier II technical support both remotely and on-site, resolving escalated hardware and software issues for clients in Tampa.

Key Responsibilities

  • Provide Tier II troubleshooting
  • Diagnose and resolve escalated issues
  • Perform on-site support
  • Troubleshoot network, hardware, and software
  • Document actions and resolutions

Technical Overview

The technical environment includes remote troubleshooting, on-site hardware/software support, Active Directory, and Microsoft administration tools.

Ideal Candidate

The ideal candidate is a customer-focused IT support technician with at least 2 years of experience providing Tier II remote and on-site support, familiar with Active Directory and Microsoft tools, capable of troubleshooting hardware and software issues independently.

Must-Have Skills

Tier II supportremote troubleshootingon-site supporthardware and software troubleshooting

Nice-to-Have Skills

MSP environment experienceticketing systemsremote support toolsActive DirectoryMicrosoft administration

Tools & Platforms

Ticketing systemsRemote support toolsActive DirectoryMicrosoft administration applications

Required Skills

Help Desk supporttroubleshootingremote supporton-site supportActive DirectoryMicrosoft administration

Hard Skills

Help Desk supportTroubleshootingRemote technical supportOn-site supportNetwork troubleshootingHardware troubleshootingSoftware troubleshootingActive DirectoryMicrosoft administration

Soft Skills

customer-focusedcommunicationproblem-solvingindependent workteam collaboration

Certifications

Preferred

Relevant IT certifications

Industry & Role

Industry Information Technology, Services
Job Function Tier II Help Desk Technician

Keywords for Your Resume

Tier II supportHelp Deskremote troubleshootingon-site supportnetwork troubleshootingActive DirectoryMicrosoft administrationticketing systemshardware troubleshootingsoftware troubleshootingcustomer-focused

Deal Breakers

Lack of Tier II experience, No experience with Active Directory or Microsoft tools, Unwilling to work on-site when needed, Location outside Tampa

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile