Position Details
About this role
This role involves providing remote technical support for software, hardware, and network issues, primarily for a diverse client base, ensuring high-quality customer service.
Key Responsibilities
- Provide Tier II and III support
- Troubleshoot Microsoft 365 and Windows issues
- Manage Entra ID and permissions
- Diagnose network problems with Cisco Meraki
- Maintain support records
Technical Overview
The technical environment includes Microsoft 365, SharePoint, Windows 10, Entra ID (Azure AD), Cisco Meraki, and remote support tools, with a focus on troubleshooting and ticket management.
Ideal Candidate
The ideal candidate is a mid-level IT support specialist with at least 2 years of experience providing remote technical support. They should be proficient in Microsoft 365, SharePoint, Windows 10, and network troubleshooting, with excellent communication and customer service skills.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Microsoft 365 or SharePoint, No remote support experience, Inability to work independently in a remote environment
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