✦ Luna Orbit — IT Support & Helpdesk

Tier II/III Remote Help Desk

at Robert Half

📍 Massachusetts, United States Onsite Posted March 10, 2026
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Position Details

Type Contract
Experience mid
Exp. Years 2+ years
Education Not specified
Category IT Support & Helpdesk

About this role

On-site Tier II/III help desk role supporting Microsoft 365, SharePoint, and network infrastructure in Massachusetts.

Key Responsibilities

  • Support Tier 2/3 technical issues
  • Manage Microsoft 365 and SharePoint
  • Troubleshoot network with Cisco Meraki
  • Configure Outlook and software deployment
  • Maintain accurate support records

Technical Overview

Provides advanced support for Microsoft 365, SharePoint, Windows 10, and Cisco Meraki network devices, including troubleshooting, deployment, and user management.

Ideal Candidate

The ideal candidate is an experienced Tier II/III support technician with strong knowledge of Microsoft 365, SharePoint, and network troubleshooting, especially Cisco Meraki. They should be detail-oriented, capable of handling complex support issues on-site in Massachusetts.

Must-Have Skills

Experience in Tier 2/3 supportProficiency with Microsoft 365 and SharePointKnowledge of Entra ID and Azure ADExperience with Cisco MerakiTroubleshooting network and software issues

Nice-to-Have Skills

Experience with software deployment and licensingExperience with Outlook mailbox configuration

Tools & Platforms

Microsoft 365SharePointWindows 10Entra IDAzure ADCisco MerakiOutlook

Required Skills

Microsoft 365SharePointWindows 10Entra IDAzure ADNetwork troubleshootingCisco MerakiOutlookSoftware deploymentLicensingDevice connectivity

Hard Skills

Microsoft 365SharePointWindows 10Entra IDAzure ADNetwork troubleshootingCisco MerakiOutlookSoftware deploymentLicensingDevice connectivity

Soft Skills

Customer serviceTroubleshootingCommunicationAttention to detailProblem-solving

Industry & Role

Industry Technology
Job Function Deliver on-site advanced technical support for Microsoft 365, network, and device issues

Keywords for Your Resume

Microsoft 365SharePointWindows 10Entra IDAzure ADNetwork troubleshootingCisco MerakiOutlookSoftware deploymentLicensingDevice connectivityHelp DeskTier II supportTier III support

Deal Breakers

Lack of Tier 2/3 support experience, No experience with Microsoft 365 or Cisco Meraki, Inability to work on-site in Massachusetts

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