✦ Luna Orbit — IT Support & Helpdesk

Tier II IT Support Engineer (Microsoft 365, Networking, Virtualization)

at Enterfusion

📍 Orlando, FL Onsite Posted March 07, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 3–5+ years
Education Not specified
Category IT Support & Helpdesk

About this role

A mid-level IT support role focused on troubleshooting and resolving issues related to Microsoft 365, networking, and virtualization environments in an on-site setting.

Key Responsibilities

  • Own escalations and troubleshooting
  • Support Microsoft 365 and Entra ID
  • Troubleshoot networking and virtualization
  • Maintain ticket documentation
  • Assist Tier I technicians

Technical Overview

Supports Microsoft 365 suite, Entra ID, Windows 10/11, VMware, Hyper-V, Windows Server, and network protocols. Requires scripting with PowerShell and experience with PSA tools.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with 3+ years of experience owning Tier II Microsoft 365, networking, and virtualization issues. They possess strong troubleshooting skills, PowerShell scripting ability, and experience with VMware or Hyper-V environments.

Must-Have Skills

3–5+ years of professional IT support experiencePowerShell experienceMicrosoft 365 (Exchange OnlineTeamsSharePoint/OneDrive)Entra ID (Azure AD): MFA/sign-in/access troubleshootingWindows 10/11 deep troubleshootingNetworking fundamentals: TCP/IPDNSDHCPVPNVLANsVirtualization: VMwareHyper-VWindows Server services

Nice-to-Have Skills

Experience with PSA/RMM tools (ConnectWiseHaloPSAN-able)

Tools & Platforms

Microsoft 365Exchange OnlineAzure ADVMwareHyper-VWindows ServerPowerShellConnectWiseHaloPSAN-able

Required Skills

Microsoft 365Exchange OnlineOutlookTeamsSharePointOneDriveEntra IDAzure ADMFAWindows 10Windows 11TCP/IPDNSDHCPVPNVLANVMwareHyper-VWindows ServerPowerShellPSA tools

Hard Skills

Microsoft 365Exchange OnlineOutlookTeamsSharePointOneDriveEntra IDAzure ADMFAWindows 10Windows 11TCP/IPDNSDHCPVPNVLANVMwareHyper-VWindows ServerPowerShellPSA tools

Soft Skills

communicationproblem-solvingdocumentationteamworkorganization

Industry & Role

Industry Information Technology
Job Function Provide advanced IT support for Microsoft 365, networking, and virtualization environments

Keywords for Your Resume

Tier II IT SupportMicrosoft 365Exchange OnlineOutlookTeamsSharePointOneDriveEntra IDAzure ADMFAWindows 10Windows 11TCP/IPDNSDHCPVPNVLANVMwareHyper-VWindows ServerPowerShellPSA toolsWindows 10/11NetworkingTroubleshooting

Deal Breakers

Less than 3 years of relevant experience, Lack of PowerShell scripting skills, No experience with VMware or Hyper-V

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