Position Details

Type Contract

Experience mid

Exp. Years 5+ years

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves providing advanced technical support for virtualization and server environments in a government setting, troubleshooting complex issues, and supporting a 24/7 operational team.

Key Responsibilities

Troubleshoot Citrix, VMware, and Microsoft Server issues
Resolve service requests
Support virtual hosting environment
Assist with upgrades and hotfixes
Work rotating shifts

Technical Overview

Environment includes Citrix Virtual Apps and Desktops, VMware vSphere, Microsoft Windows servers, with a focus on troubleshooting, server management, and virtualization support in a federal context.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with at least 5 years of experience troubleshooting Citrix, VMware, and Microsoft Server environments, holding an active Secret clearance. They should have federal or DOD experience and strong customer service skills.

Must-Have Skills

Troubleshoot and administer CitrixVMwareand Microsoft Server issuesActive Secret clearanceAt least 5 years troubleshooting and administering CitrixVMwareand Microsoft Server issuesFederal experience (preferably DOD)Ability to create SOPs and manualsExperience with Microsoft Office products

Nice-to-Have Skills

Experience working with Defense Health Agency (DHA)Server portsprotocolsand servicesVMware administrationConnectivity troubleshooting

Tools & Platforms

Citrix Virtual Apps and DesktopsVMware vSphereMicrosoft WindowsTicket management systems

Required Skills

Citrix Virtual Apps and DesktopsCitrixVMware vSphereMicrosoft WindowsActive Secret clearanceTroubleshootingServer administrationHotfixesTicket managementFederal experience

Hard Skills

Citrix Virtual Apps and DesktopsCitrixVMware vSphereMicrosoft WindowsMicrosoft OfficeActive Secret clearanceTroubleshootingServer administrationHotfixesService Desk ticket management

Soft Skills

Customer serviceOrganization skillsCommunication skillsTime managementTeamworkProblem-solving

Certifications

Required

Active Secret clearance

Industry & Role

Industry Government/Public Sector

Job Function Provide advanced IT support for virtualization and server environments in a government setting

Clearance & Visa

Clearance Required Secret

Keywords for Your Resume

Citrix Virtual Apps and DesktopsCitrixVMware vSphereMicrosoft WindowsActive Secret clearanceTroubleshootServer administrationHotfixesService Deskticket managementFederal experienceDODVirtualizationIT supportTroubleshootingSecret clearanceTicket management

Deal Breakers

Lack of Secret clearance, Less than 5 years troubleshooting experience, No federal or DOD experience, Inability to work rotating shifts

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

Tier III Support Engineer

Get matched to jobs like this