Position Details
About this role
This role involves maintaining high standards of customer service within the Transportation Operations Center by conducting quality reviews, providing feedback, and developing training programs.
Key Responsibilities
- Conduct QA reviews
- Identify performance trends
- Provide feedback and coaching
- Develop training materials
- Document processes
Technical Overview
Focuses on quality assurance processes, call and case monitoring, and process documentation to improve service quality.
Ideal Candidate
The ideal candidate is a detail-oriented mid-level quality analyst with experience in monitoring customer service interactions, providing feedback, and developing training programs to ensure service excellence.
Must-Have Skills
Nice-to-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience in call or case quality monitoring, No experience in training or coaching, Unwillingness to work in retail environment
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