Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Provide proactive and reactive IT support to ensure continuous operation of trading floor systems and infrastructure.

Key Responsibilities

Provide on-site support for trading floor systems
Troubleshoot hardware and software issues
Maintain ITSM incident records
Coordinate with IT teams
Ensure system uptime and security

Technical Overview

Supports Windows and Linux environments, AD/Active Directory, virtualization (VMware), ITSM tooling (ServiceNow), and Microsoft 365; handles on-site and remote troubleshooting.

Ideal Candidate

The ideal candidate is a mid-level IT support engineer with experience supporting Windows and AD environments on-site, and familiarity with VMware, ServiceNow and ITIL processes.

Must-Have Skills

None listed

Tools & Platforms

Active DirectoryMicrosoft 365VMwareServiceNowWindows Server

Required Skills

Active DirectoryADWindowsWindows ServerLinuxVMwareITILITSMServiceNowDesktop SupportNetworkingTCP/IPMicrosoft 365Remote SupportOn-site Support

Hard Skills

Active DirectoryADWindowsWindows ServerLinuxVMwareITILITSMServiceNowDesktop SupportNetworkingTCP/IPMicrosoft 365Remote SupportOn-site Support

Soft Skills

CommunicationCustomer serviceProblem-solvingTeamworkTime management

Industry & Role

Industry SaaS

Job Function Deliver reliable IT support for the trading floor to minimize downtime and optimize system performance

Role Subtype Technical Support Specialist

Keywords for Your Resume

trade floor support engineerit supporthelp deskdesktop supportactive directoryadwindowswindows serverlinuxvmwareitilitsmservice nowremote supportonsite supportnetworkingtcp/ipmicrosoft 365troubleshooting

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Trade Floor Support Engineer

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