Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Education Bachelor’s degree

Category IT Support & Helpdesk

About this role

Front-line support and training for ICE trading platform customers, ensuring platform functionality and issue resolution.

Key Responsibilities

Conduct real-time surveillance of trading activity
Provide training on trading platform functionality
Respond quickly to customer issues with troubleshooting
Support customers in using ICE proprietary systems
Monitor system health and escalate high-priority issues

Technical Overview

Supports proprietary trading systems with real-time surveillance, issue troubleshooting, and customer training. Tools include Salesforce, ServiceNow, and Microsoft Office.

Ideal Candidate

The ideal candidate is a mid-level operations/IT-support professional with hands-on experience supporting trading platforms, deep familiarity with Salesforce and ServiceNow, and the ability to train customers and resolve issues quickly.

Must-Have Skills

SalesforceServiceNowMS Officecustomer serviceanalytical skillsproblem-solvingBachelor’s degree

Nice-to-Have Skills

knowledge of commodity marketsfutures marketsOTC and futures markets exposuretraining

Tools & Platforms

SalesforceServiceNowMicrosoft OfficeMS OfficeMicrosoft Office

Required Skills

Bachelor’s degreecollege degree or equivalentcustomer serviceproblem-solvinganalytical skillscommunicationmultitaskingtrainingtroubleshootingSalesforceServiceNowMS OfficeMicrosoft Office

Hard Skills

SalesforceServiceNowMS OfficeMicrosoft Officereal-time surveillancetrading platformfutures marketscommoditiescustomer servicetrainingtroubleshootingoperational reportsBachelor's degreeCollege degreeequivalent work experienceOTC and futures marketsICE website

Soft Skills

problem-solvinganalytical skillscommunicationinterpersonal skillsteam playermultitaskattention to detail

Industry & Role

Industry Fintech

Job Function Front-line support for ICE trading platform customers

Role Subtype Operations analyst

Tech Domains ITSM / ServiceNow, Salesforce, Microsoft 365, Windows Server, Linux

Keywords for Your Resume

Trade Operations AnalystOperations AnalystICE FuturesSalesforceServiceNowMS OfficeMicrosoft Officereal-time surveillancetrading platformfutures marketscommoditiescustomer servicetrainingtroubleshootingoperational reportsBachelor's degreeCollege degreeequivalent work experienceOTC and futures marketsICE websitecommodity marketsanalytical skillsproblem-solving

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