Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category Education & Training

About this role

Training & Quality Control Specialist to support a federal background investigations program, developing training, maintaining quality metrics, and managing investigator documentation and feedback.

Key Responsibilities

Develop, update, and maintain training materials, job aids, and SOPs for investigators and program staff
Track and manage all required trainings to ensure compliance
Deliver training sessions (virtual/in-person) for onboarding and development
Identify performance gaps and provide targeted training
Manage and review investigator invoices/vouchers for accuracy

Technical Overview

Role blends instructional design with QA/QC for a federal program; responsibilities include creating training materials, SOPs, and tracking trainings; working with program management and security teams; requires TS clearance.

Ideal Candidate

The ideal candidate is a mid- to senior-level Training & Quality Control Specialist with background investigations experience, capable of developing training materials, delivering training sessions, and overseeing QA/QC and invoicing across programs in a government contracting environment.

Must-Have Skills

Experience in background investigations or personnel securityExperience developing and/or delivering training materialsExperience reviewing or managing invoicesvouchersor case-related documentationStrong attention to detail and organizational skillsAbility to analyze dataidentify trendsand recommend improvementsExcellent written and verbal communication skillsAbility to support multiple programs simultaneously

Nice-to-Have Skills

Familiarity with Trusted Workforce 2.0investigative standardsand ICD/SEAD issuesExperience with case management and training systemsExperience supporting QA/QC programsPrior experience sending/analyzing customer feedback surveysInstructional design or training certification

Tools & Platforms

Case management systemsTraining systems

Required Skills

background investigationspersonnel securitytraining materialsSOPsQA/QCcase managementinvoicingvouchersdata analysisinvestigative processes

Soft Skills

Attention to detailExcellent written and verbal communicationOrganizational skillsAnalytical thinkingAdaptabilityCollaborative/team-oriented

Certifications

Preferred

Instructional design or training certification

Industry & Role

Industry Government/Public Sector

Job Function Develop and deliver training and quality control programs for investigators to ensure compliance and readiness in a federal background investigations program.

Role Subtype Instructional Designer

Keywords for Your Resume

Training & Quality Control Specialistbackground investigationspersonnel securityinvestigator readinesstraining materialsSOPsonboardingtraining sessionsquality controlinvoice oversightvoucherssurvey feedbackcontinuous improvementdata analysisprogram managementcustomer requirementsaudit readinessGovConTop SecretIntelligence CommunityICTScase management systemsinvoices

Deal Breakers

No Top Secret clearance or eligibility, No background investigations experience

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Training & Quality Control Specialist - TS

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