Position Details
About this role
This role involves providing support to members during critical moments by handling claims, coordinating transport, and ensuring compliance with privacy standards.
Key Responsibilities
- Support members via phone and email
- Document case activity
- Process claims and travel itineraries
- Collaborate with medical and transport providers
- Ensure HIPAA and PCI compliance
Technical Overview
Requires proficiency in Microsoft Office tools, knowledge of medical terminology, and compliance standards like HIPAA and PCI.
Ideal Candidate
The ideal candidate is an entry-level professional with 2+ years of customer service or claims processing experience, familiar with medical terminology and compliance standards like HIPAA and PCI. Strong organizational skills and empathy are essential.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of customer service experience, No familiarity with medical terminology, Inability to work flexible hours
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