Position Details

Type Full-Time

Experience mid

Exp. Years 3 years

Education High school diploma or GED equivalent

Category IT Support & Helpdesk

About this role

Hybrid travel industry support role providing technical assistance and software support for agents, with remote and onsite days and strong communication skills.

Key Responsibilities

Answer calls and tickets; explain new business initiatives; assist with vendor questions; troubleshoot issues; provide software and CP tool support

Technical Overview

Supports Android and iOS devices; Outlook and Microsoft Office Suite; remote software support; desktop support; training and documentation.

Ideal Candidate

The ideal candidate is a mid-level travel tech support specialist with strong Android/iOS support and MS Office expertise, capable of hybrid remote/onsite work and handling agent tools and pricing knowledge.

Must-Have Skills

High school diploma or GED equivalent3 years of relevant experienceExcellent verbal and written communication

Nice-to-Have Skills

Bi-LingualTravel Industry Experience

Tools & Platforms

OutlookMicrosoft Office SuiteCall Tracker

Required Skills

Android and iOS support; Outlook; Microsoft Office Suite; remote software support; desktop support; vendor communication

Hard Skills

AndroidiOSOutlookMicrosoft Office SuiteRemote software supportDesktop SupportCall TrackerVendor communicationGroup Advantage PricingBootcamp / Star U experience

Soft Skills

Excellent verbal and written communicationCustomer serviceProblem solvingMulti-taskingOrganizedTeam coordination

Industry & Role

Industry Travel & Hospitality

Job Function Care Team Advocate delivering software and tech support to travel agents

Role Subtype Customer Success & Support

Tech Domains Android, iOS, Microsoft 365, Outlook

Keywords for Your Resume

travel customer supportcare team advocateremote software supportandroidiosoutlookmicrosoft office suitehybridcoral springscustomer servicetroubleshootingvendor communicationgroup advantage pricingcp podcp geniebootcampstar ucustomer supporttravel industry

Deal Breakers

3 years of relevant experience, Hybrid work arrangement in Coral Springs, FL

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Travel Customer Support Representative - (Hybrid)

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