Position Details
About this role
This role involves leading a team of Trial Experience Specialists, providing coaching, and supporting strategic improvements to enhance customer and team engagement in a remote SaaS environment.
Key Responsibilities
- Provide daily leadership and coaching
- Support customer escalations
- Conduct training sessions
- Monitor team performance
- Report on metrics
Technical Overview
Focuses on team management, customer support, performance tracking, and remote communication skills.
Ideal Candidate
The ideal candidate is a senior customer support leader with experience managing and mentoring teams in a remote SaaS environment. They possess strong communication skills, high accountability, and a proven track record of improving team performance and customer satisfaction.
Must-Have Skills
Nice-to-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of leadership experience, Inability to work remotely, No experience in SaaS or customer support
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile