Position Details
About this role
This role involves managing a team of claim professionals in a property casualty insurance setting, ensuring quality service, and developing staff. The position requires leadership, strategic planning, and operational oversight.
Key Responsibilities
- Manage claim staff and performance
- Conduct quality claim file reviews
- Develop and implement claims strategies
- Lead recruitment and staff development
- Ensure customer service standards
Technical Overview
Focuses on claim handling techniques, file review processes, staff performance management, and customer service within the insurance industry.
Ideal Candidate
The ideal candidate is a mid-level insurance claims manager with experience overseeing claim professionals, conducting quality reviews, and leading teams in property casualty insurance. They possess strong leadership and communication skills, with a focus on process improvement and staff development.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of claim management experience, No leadership or team management background, Inability to work in a hybrid environment, No property casualty insurance experience
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