✦ Luna Orbit — Business Analysis

Unit Manager, Northland Transportation Specialty Liability Claims

at Travelers

📍 2 Locations Hybrid 💰 $109K – $180K USD / year Posted March 13, 2026
Salary $109K – $180K USD / year
Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category Business Analysis

This role involves managing a team of property casualty claims professionals, ensuring quality claim handling, and improving operational efficiency within a hybrid work environment.

  • Manage claims team
  • Conduct quality file reviews
  • Develop claims strategies
  • Recruit and onboard staff
  • Ensure customer satisfaction

Focus on claims processing, quality review, staff management, and customer service in an insurance setting.

The ideal candidate is a mid-level claims management professional with experience in property casualty insurance, skilled in claim handling, staff supervision, and quality assurance. They possess strong leadership and communication skills to manage a team and ensure high-quality claim services.

Claim handling techniquesStaff performance managementFile reviewCustomer service
Claims strategy developmentStaff recruitmentTraining and onboarding
Claim handlingFile reviewStaff managementCustomer serviceClaims processing
Claim handlingFile reviewStaff managementCustomer serviceClaims processing
LeadershipCommunicationTeamworkProblem-solvingPerformance management
Industry Insurance
Job Function Claims team management and quality assurance
Role Subtype Claims Manager
Tech Domains Claims Software, Claims Management Systems
ClaimClaim handlingFile reviewStaff managementCustomer serviceClaims processingPerformance managementQuality file reviewsClaim servicesClaims strategyClaims qualityClaims performanceClaims reviewClaims quality assuranceClaims management

Lack of claims management experience, Inability to manage staff, No experience with claim quality reviews

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