✦ Luna Orbit — Consulting & Advisory

Upmarket Solutions Engineer, Zoom Phone

at Zoom Communications

📍 Remote, US Remote 💰 $146K – $319K USD / year Posted April 10, 2026
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Position Details

Salary $146K – $319K USD / year
Type Full-Time
Experience senior
Exp. Years 7+ years
Education Not specified
Category Consulting & Advisory

About this role

Senior Solutions Engineer for Zoom Phone Upmarket, translating business objectives into telephony solution strategies and collaborating with cross-functional teams to shape product features and demonstrations.

Key Responsibilities

  • Translating business objectives into comprehensive telephony solution strategies for enterprise customers
  • Partnering with Sales Engineers, UCaaS Advisors, and specialists to align technical recommendations with customer needs
  • Collaborating with product, architecture, and quality teams to test and validate new telephony features before production release
  • Demonstrating advanced UCaaS and CCaaS solutions to technical and executive audiences
  • Mentoring team members on advanced telephony concepts and best practices

Technical Overview

Deep telephony and networking expertise with UCaaS/CCaaS, experience in PoCs, demonstrations, and technical documentation; capable of influencing product roadmaps and providing sales enablement.

Ideal Candidate

The ideal candidate is a senior solutions engineer with 7+ years in pre-sales for UCaaS/CCaaS platforms, strong telephony and enterprise networking expertise, and the ability to translate customer needs into actionable technical designs for large organizations.

Must-Have Skills

7+ years of experience in technical pre-sales or customer-facing engineering rolesExpert-level understanding of telephony technologiesincluding SIPRTPQoSCOScodecsand PBX architecturesStrong knowledge of enterprise networking fundamentals: routingswitchingLAN/WANfirewallsTCP/IP (IPv4)DNSand SBCsUnderstanding UCaaS and CCaaS market landscapeincluding competitors like MicrosoftCiscoRingCentralAmazonand 8x8Collaborating effectively across departments—product managementQAarchitectureand customer successCommunicating complex technical concepts in clearbusiness-relevant terms

Nice-to-Have Skills

MCSECCIEEquivalent networking/telecom credentials

Tools & Platforms

SIPRTPPBXUCaaSCCaaSSBCs

Required Skills

telephonyUCaaSCCaaSSIPRTPQoSCOScodecsPBX architecturesenterprise networkingroutingswitchingLAN/WANfirewallsTCP/IPDNSSBCspre-salessolution designPoC

Hard Skills

SIPRTPQoSCOScodecsPBX architecturesUCaaSCCaaSroutingswitchingLAN/WANfirewallsTCP/IPSBCs

Soft Skills

communicationpresentationcollaborationproblem solvingcustomer-facing

Certifications

Preferred

MCSECCIE

Industry & Role

Industry SaaS
Job Function Senior pre-sales engineer delivering enterprise Zoom Phone solutions for Upmarket customers.
Role Subtype Senior Solutions Engineer

Keywords for Your Resume

solutions engineerpre-salesenterprise telephonyUCaaSCCaaSSIPRTPQoSSBCPBXtelephonynetworkingremotesaaSsales engineeringproduct managementarchitecturePoCRFP

Deal Breakers

Lack of 7+ years in pre-sales or customer-facing engineering, No expert-level telephony knowledge (SIP, RTP, QoS, codecs, PBX), No enterprise networking fundamentals (LAN/WAN, firewalls, TCP/IP)

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