Position Details

Salary $146K – $319K USD / year

Type Full-Time

Experience senior

Exp. Years 7+ years

Education Not specified

Category Sales & Business Development

About this role

Zoom is hiring a Senior Solutions Engineer for Zoom Phone in the Upmarket segment. The role translates business objectives into enterprise telephony solution strategies and works across customer-facing, product, architecture, and QA teams to test and validate features before production release.

Key Responsibilities

Translate business objectives into telephony solution strategies;Partner with Sales Engineers and UCaaS Advisors to align recommendations;Collaborate with product, architecture, and quality teams to test and validate telephony features;Diagnose and troubleshoot complex telephony and network configurations during proof-of-concept;Deliver demos and create/maintain technical documentation for solution delivery and sales enablement

Technical Overview

The solutions engineer will demonstrate and troubleshoot advanced UCaaS and CCaaS solution capabilities, including SIP/RTP/QoS, codecs, and PBX architectures. They will also apply enterprise networking fundamentals (routing, switching, LAN/WAN, firewalls, TCP/IP IPv4, DNS, and SBCs) during proof-of-concept phases and customer demos.

Ideal Candidate

The ideal candidate is a senior solutions engineer with 7+ years of technical pre-sales or customer-facing engineering experience, focused on enterprise telephony. They have expert-level command of SIP, RTP, QoS, codecs, and PBX architectures, and strong enterprise networking fundamentals including TCP/IP (IPv4), DNS, firewalls, and SBCs. They can lead proof-of-concept troubleshooting, deliver demos for UCaaS/CCaaS solutions, and support sales enablement with high-quality technical documentation.

Must-Have Skills

7+ years of experience in technical pre-sales or customer-facing engineering rolesadvanced UCaaS and CCaaS solutionsexpert-level understanding of telephony technologiesincluding SIPRTPQoSCOScodecsand PBX architecturesstrong knowledge of enterprise networking fundamentals: routingswitchingLAN/WANfirewallsTCP/IP (IPv4)DNSand SBCs

Nice-to-Have Skills

Understanding UCaaS and CCaaS market landscapeincluding competitors like MicrosoftCiscoRingCentralAmazonand 8x8

Required Skills

telephony solution strategiesUCaaSCCaaSSIPRTPQoSCOScodecsPBX architecturesenterprise networking fundamentalsroutingswitchingLAN/WANfirewallsTCP/IP (IPv4)DNSSBCstelephony integrationsproof-of-concept phasestechnical documentationworkflow automationsAI-powered features

Hard Skills

telephony solution strategiesUCaaS (Unified Communications as a Service)CCaaS (Contact Center as a Service)SIP (Session Initiation Protocol)RTP (Real-time Transport Protocol)QoS (Quality of Service)COScodecsPBX architecturesenterprise networking fundamentalsroutingswitchingLAN/WANfirewallsTCP/IP (IPv4)DNSSBCs (Session Border Controllers)telephony integrationstechnical documentationproof-of-concept phasestroubleshooting complex telephony and network configurationsworkflow automationsAI-powered features

Soft Skills

Trusted technical advisorTranslate business objectives into solution strategiesPartnering with Sales Engineers and UCaaS AdvisorsCollaborating with productarchitectureand quality teamsDemonstrate solutions to technical and executive audiencesInfluence product roadmaps by sharing customer use cases and market insightsMentoring team membersCross-functional collaboration

Industry & Role

Industry SaaS

Job Function Deliver pre-sales and customer-facing technical guidance for Zoom Phone enterprise telephony solutions (UCaaS/CCaaS) with proof-of-concept troubleshooting and solution demos

Role Subtype Pre-Sales Engineer

Tech Domains VoIP / Unified Communications

Keywords for Your Resume

Upmarket Solutions EngineerZoom PhoneSolutions EngineerUCaaSUnified Communications as a ServiceCCaaSContact Center as a Servicetelephonytelephony integrationsproof-of-conceptSIPSession Initiation ProtocolRTPReal-time Transport ProtocolQoSQuality of ServiceCOScodecsPBXPBX architecturesenterprise networking fundamentalsroutingswitchingLAN/WANfirewallsTCP/IP (IPv4)DNSSBCsSession Border Controllerstechnical documentationcustomer-facing engineering rolespre-sales

Deal Breakers

Must have 7+ years of experience in technical pre-sales or customer-facing engineering roles, Must demonstrate expert-level understanding of telephony technologies including SIP, RTP, QoS, COS, codecs, and PBX architectures, Must have strong knowledge of enterprise networking fundamentals including routing, switching, LAN/WAN, firewalls, TCP/IP (IPv4), DNS, and SBCs

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Upmarket Solutions Engineer, Zoom Phone

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