About this role
This role involves providing remote technical support for clients as a managed service provider, troubleshooting hardware, software, and network issues, with a focus on Microsoft cloud platforms.
Key Responsibilities
- Remote technical support
- Troubleshooting hardware/software/network
- Supporting Microsoft cloud platforms
- Client communication
- Technical documentation
Technical Overview
The technical environment includes Microsoft Online Platform, Microsoft Azure, Microsoft 365, and networking hardware, requiring strong troubleshooting and support skills.
Ideal Candidate
The ideal candidate is an experienced managed service provider with at least 2 years of supporting Microsoft Online Platform and cloud services. They should possess strong troubleshooting skills, certifications in Azure and Microsoft 365, and thrive in fast-paced, high-stress environments.
Must-Have Skills
Minimum 2 years of experience as a managed service providerFluent in EnglishUnderstanding of hardwaresoftwareand networkingWorking knowledge of Microsoft Online PlatformTechnical troubleshooting skills
Nice-to-Have Skills
Microsoft Azure Administrator AZ-104Microsoft 365 Certified: Enterprise Administrator ExpertMicrosoft Certified Teams Administrator Associate (MS-700)Microsoft Certified M365 Fundamentals (MS-900)Microsoft Certified Azure Fundamentals (AZ-900)Microsoft Certified SecurityComplianceand Identity (SC-900)CompTIA Network+
Tools & Platforms
Microsoft Online PlatformMicrosoft AzureMicrosoft 365
Required Skills
Managed Service ProviderMicrosoft Online PlatformMicrosoft AzureMicrosoft 365NetworkingHardware troubleshootingSoftware troubleshootingElectronicsTechnical troubleshooting
Hard Skills
Managed Service ProviderMicrosoft Online PlatformMicrosoft AzureMicrosoft 365NetworkingHardware troubleshootingSoftware troubleshootingElectronicsTechnical troubleshooting
Soft Skills
CommunicationTeamworkOrganizationAttention to detailStress management
Certifications
Preferred
Microsoft Azure Administrator AZ-104Microsoft 365 Certified: Enterprise Administrator ExpertMicrosoft Certified Teams Administrator Associate (MS-700)Microsoft Certified M365 Fundamentals (MS-900)Microsoft Certified Azure Fundamentals (AZ-900)Microsoft Certified SecurityComplianceand Identity (SC-900)CompTIA Network+
Keywords for Your Resume
Managed Service ProviderMicrosoft Online PlatformMicrosoft AzureMicrosoft 365NetworkingHardware troubleshootingSoftware troubleshootingElectronicsTechnical troubleshootingMicrosoft Azure Administrator AZ-104Microsoft 365 Certified: Enterprise Administrator ExpertMicrosoft Certified Teams Administrator AssociateMS-700MS-900AZ-900SC-900CompTIA Network+Microsoft 365 Certified
Deal Breakers
Less than 2 years of MSP experience, Inability to work remotely in US, Lack of relevant Microsoft certifications
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