Position Details

Type Full-Time

Experience mid

Exp. Years 10+ years

Education Associate’s degree in computer science

Category IT Support & Helpdesk

About this role

This role involves providing technical support for imagery and data ingestion software used in decision support centers, supporting visualization hardware, and ensuring data accuracy in classified environments.

Key Responsibilities

Develop decision support events
Ingest imagery data
Optimize data for 3D display
Support classified visualization
Collaborate with J6 team

Technical Overview

The candidate will work with imagery data, software like Palantir and Serengeti, and support visualization systems, requiring expertise in network protocols, security, and data processing.

Ideal Candidate

The ideal candidate is an experienced IT support specialist with at least 10 years in technical support roles, familiar with imagery data, data ingestion, and software operation in classified environments. They are proactive, detail-oriented, and capable of supporting complex visualization systems.

Must-Have Skills

IT supportData ingestionImagery data processingSoftware operationNetwork protocolsSecurity protocolsSupport software

Nice-to-Have Skills

Imagery analysisData geo-rectification3D display optimizationGovernment softwareSupport in classified environments

Tools & Platforms

Active DirectoryMicrosoft 365AzureWindows ServerLinuxGoogle EarthPalantirSerengetiSupport software

Required Skills

IT supportData ingestionImagery dataSoftware operationNetwork protocolsSecurity protocolsPalantirSerengetiGoogle EarthLIDARDigital Elevation Models

Hard Skills

Active DirectoryMicrosoft 365AzureWindows ServerLinuxJavaGoogle EarthNGA imageryLIDARDigital Elevation ModelsPalantirSerengetiData ingestionData geo-rectificationSoftware operationNetwork protocolsSecurity protocolsSupport s/w

Soft Skills

ProactiveTeam collaborationProblem-solvingCommunicationDiscretionBusiness judgmentTechnical supportCustomer service

Certifications

Required

TS clearanceITTLV 4 Foundations CertifiedA+Security+Microsoft Certified ProfessionalXPAdobeMicrosoft Office

Industry & Role

Industry Defense

Job Function Provide technical support for imagery data ingestion and visualization in defense decision support systems.

Role Subtype Help Desk L2

Tech Domains Active Directory, Microsoft 365, Azure, Windows Server, Linux, Google Earth, Palantir

Clearance & Visa

Clearance Required TS clearance eligible for SCI

Visa Sponsorship Not Specified

Keywords for Your Resume

IT supportdata ingestionimagery datasoftware operationnetwork protocolssecurity protocolsPalantirSerengetiGoogle EarthLIDARDigital Elevation Models3D displayclassified environmentsupport softwareTS clearanceA+Security+Microsoft Certified Professional

Deal Breakers

Lack of 10+ years IT support experience, No security clearance eligibility, No experience with imagery data or visualization software, Inability to work remotely

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