✦ Luna Orbit — Healthcare & Medical

Utilization Management Assistant (Full-time)

at Universal Health Services

📍 WEST ALLIS, Wisconsin, United States Unknown Posted April 11, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years One (1) years of medical office or health insurance experience required OR Two (2) years' experience working in mental health setting and previous secretarial experience preferred.
Education High school diploma or GED required; AA/ BA preferred
Category Healthcare & Medical

About this role

The Utilization Management Assistant (UMA) provides administrative support to the Utilization Management department in a behavioral health hospital. The role handles admission notifications, authorization requests, payer database communications, discharge notifications, and UM determinations while maintaining organized electronic records.

Key Responsibilities

  • Provide administrative support to the Utilization Management (UM) department
  • Process Notification of Admission and distribute authorization requests
  • Maintain electronic filing system and monitor fax/email/online payer databases
  • Handle voicemail coverage and discharge notifications and determinations
  • Follow established UM standards and meet performance standards including regulatory timeframes

Technical Overview

Administrative operations for the UM workflow using MS Office (Word, Excel, Outlook) in a Windows-based environment. Responsibilities include processing fax/email communications, using online payer databases, maintaining electronic filing systems, and ensuring adherence to UM policies and regulatory timeframes.

Ideal Candidate

The ideal candidate has at least 1 year of medical office or health insurance experience (or 2 years in a mental health setting with secretarial experience) and strong clerical administration skills. They are proficient in MS Office (Word, Excel, Outlook) in a Windows-based environment and can reliably handle authorization requests, payer database updates, and discharge notifications while meeting UM department standards.

Must-Have Skills

High school diploma or GED requiredMS Office including WordExceland Outlook in a Windows based environmentAbility to meet and/or exceed all established performance standards

Nice-to-Have Skills

AA/ BA preferredTwo (2) years' experience working in mental health setting and previous secretarial experience preferredprevious secretarial experience preferredEducation: High school diploma or GED required AA/ BA preferred

Tools & Platforms

MS OfficeWordExcelOutlookWindows based environment

Required Skills

utilization management administrative supportNotification of Admissionauthorization requests distributionelectronic filing systemfaxemailonline payer databasesvoicemail coveragedischarge notificationsdeterminationsadhering to UM polices and standardsMS OfficeWordExcelOutlookWindows based environmentcustomer service skillsorganization skillsattention to detailde-escalationseclusion and restraintCPI training

Hard Skills

Notification of Admissionauthorization requests distributionelectronic filing systemfaxemailonline payer databasesvoicemail coveragedischarge notificationsdeterminationsfollowing established standards and practicesadhering to UM polices and standardsMS OfficeWordExcelOutlookWindows based environmentmonitoring discharge notifications (implied)data entry / clerical duties (implied)

Soft Skills

solid verbal communication skillssolid written communication skillsinterpersonal communication skillscustomer service skillsexcellent organization skillsattention to detailfollow throughability to meet performance standards on a consistent basis

Certifications

Required

CPI training including de-escalation and appropriate use of seclusion and restraint

Industry & Role

Industry Healthcare
Job Function Administer clerical support for utilization management workflows, including authorization and discharge-related notifications.
Role Subtype Customer Support Specialist
Tech Domains Microsoft 365

Keywords for Your Resume

Utilization Management AssistantUMAUtilization ManagementUM departmentNotification of Admissionhospitalizationsauthorization requestselectronic filing systemfaxemailonline payer databasesvoicemail coveragedischarge notificationsdeterminationsUM polices and standardsMS OfficeWordExcelOutlookWindows based environmentmedical officehealth insurancemental health settingsecretarial experiencecustomer service skillsattention to detailCPI trainingde-escalationseclusion and restraint

Deal Breakers

High school diploma or GED required, Successful completion of CPI training including de-escalation and appropriate use of seclusion and restraint within the first 30 days of employment

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