Position Details

Type Full-Time

Experience entry

Exp. Years 1–2 years

Education High School diploma or GED required; college degree preferred

Category Customer Success & Support

About this role

Vehicle Replacement Specialist handles vehicle replacement reports for total loss claims, delivering Level One support and accurate documentation via remote channels. Role requires bilingual English/French and strong customer service and data-entry skills.

Key Responsibilities

Produce accurate vehicle replacement reports using online research and internal systems
Provide Level One support by assisting clients with new replacement requests or updates
Answer client questions and clearly explain report content
Document and escalate issues to Tier 2 for timely resolution
Participate in ongoing training and maintain compliance documentation

Technical Overview

Proficiency in Windows OS, Microsoft Office, SharePoint, and mobile apps; strong math and analytical abilities; remote work setup in Canada.

Ideal Candidate

Entry-level bilingual customer service professional with 1-2 years of experience, strong math aptitude, and detail-oriented approach. Ready to support total loss valuation processes remotely from Canada with excellent communication skills.

Must-Have Skills

High School diploma or GED required; college degree preferred1–2 years of customer service experience requiredBilingual fluency in French and English requiredStrong aptitude for mathematics and basic calculationsAnalyticaldetail-orientedand inquisitive with strong questioning skillsAbility to maintain confidentialityExcellent communication across all organizational levelsProficiency in Windows OSMicrosoft OfficeSharePointand mobile applications

Tools & Platforms

Microsoft OfficeSharePointWindows OSMobile applications

Required Skills

High School diploma or GED; 1–2 years customer service; bilingual French/English; mathematics aptitude; analyticaldetail-oriented; excellent communication; Windows OS; Microsoft Office; SharePoint

Hard Skills

Microsoft OfficeSharePointWindows OSData entryCustomer serviceBilingual English/French

Soft Skills

Excellent written and verbal communicationTime managementAnalytical thinkingDetail-orientedProfessionalism

Industry & Role

Industry Automotive

Job Function Process and manage vehicle replacement reports and support clients through total loss valuation.

Role Subtype Customer Success & Support

Keywords for Your Resume

vehicle replacement specialisttotal lossbilingual english/frenchremote canadacustomer servicedata entrywindows osmicrosoft officesharepointinbound callsoutbound callsvaluation researchdocumentationconfidentialitymultitaskingtime managementprofessional communicationvehicle replacement

Deal Breakers

1-2 years of customer service experience, Bilingual English/French required, High School diploma or GED required

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