Position Details

Salary $178K – $267K USD / year

Type Full-Time

Experience executive

Exp. Years Not specified

Education Bachelor's degree; Lean Six Sigma Black Belt certification (or higher)

Category Executive & General Management

About this role

Lead enterprise-wide journey design, process engineering, and UX research to deliver end-to-end value stream transformation in a financial services organization. Oversees three teams and partners with executives to prioritize initiatives and drive measurable business outcomes.

Key Responsibilities

Set the ambition and strategic North Star for end-to-end value stream transformation via journey design, process engineering and research domains
Lead and mentor three specialized teams: Process Reengineering, Journey Designer, and UX Researcher
Partner with senior stakeholders to prioritize initiatives and allocate resources
Champion Lean Six Sigma methodologies to drive operational reimagination and excellence
Shape and evolve customer journey roadmaps and ensure research outputs are integrated into redesign

Technical Overview

Scope includes Lean Six Sigma-driven process improvements, journey design, UX research, and agile transformation within a large corporate environment. Emphasizes data-driven decision making and enterprise-level change.

Ideal Candidate

The ideal candidate is an executive-level leader with 15+ years of experience in process improvement and customer journey transformation, authorized to lead three teams (Process Reengineering, Journey Designer, UX Researcher) in a digital-first financial services setting. Strong Lean Six Sigma Black Belt culture and a track record of delivering enterprise-level outcomes.

Must-Have Skills

Bachelor's degreeLean Six Sigma Black Belt or higherExperience leading multidisciplinary teamsCustomer journey mappingUX researchAgile methodologies awarenessDesign thinking/service design/human-centered designData-to-insight-to-actionEnterprise-level change

Nice-to-Have Skills

Master's degreeConsulting experienceExperience with advanced Lean Six Sigma methodologies

Required Skills

["Bachelor's degree"'Lean Six Sigma Black Belt''Process Improvement''Lean''Six Sigma''UX Research''Customer Journey Mapping''Design Thinking''Service Design''Human-Centered Design''Data-Driven Decision Making''Enterprise Transformation''Agile Methodology''Stakeholder Management''From-To performance analysis''Leadership''Team Leadership''Analytical Thinking']

Hard Skills

Lean Six SigmaLeanSix SigmaProcess ImprovementCustomer Journey MappingUX ResearchAgile MethodologiesDesign ThinkingService DesignHuman-Centered DesignFrom-To performance analysisCost Benefit AnalysisCBAs

Soft Skills

LeadershipStrategic ThinkingCommunicationCollaborationChange ManagementAnalytical ThinkingEmpathyProblem SolvingInfluence

Certifications

Required

Lean Six Sigma Black Belt

Industry & Role

Industry Insurance

Job Function Lead enterprise-wide journey design, process engineering, and UX research to deliver end-to-end value stream transformation in a financial services organization

Role Subtype Executive leadership

Keywords for Your Resume

vice presidentjourney designprocess engineeringux researcherux researchlean six sigmablack beltvalue streamtransformationstakeholder managementdesign thinkingservice designhuman-centered designenterprise transformationdata-drivenagilecbAscost benefit analysisLean Six Sigma Black BeltJourney DesignUX ResearchProcess EngineeringExecutive leadershipStakeholder managementDesign thinkingService designHuman-centered designFrom-To performance analysis

Deal Breakers

No Lean Six Sigma Black Belt certification, No bachelor's degree, Lack of experience leading multidisciplinary teams

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Vice President - Journey Design, Research, & Process Engineering

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