Position Details

Type Contract

Experience mid

Exp. Years 3 years

Education Not Specified

Category IT Support & Helpdesk

About this role

VIP/White Glove Support Analyst for Mastech Digital in a contract role; provides VIP Windows support, deskside service, and remote/on-site IT support for a retail client; uses ServiceNow for ticket management and laptop refresh lifecycle tasks.

Key Responsibilities

Provide VIP/desk-side hardware and software support for executives
Manage tickets in ServiceNow
Support Windows-based devices remotely and on-site
Perform laptop refresh and device lifecycle tasks
Provide VIP mobile device support

Technical Overview

Technical scope includes Windows operating systems, VIP/Deskside support, remote tools, mobile device support, ServiceNow ticketing, and laptop/device lifecycle management.

Ideal Candidate

The ideal candidate has 3+ years of VIP/Deskside Windows support experience in retail, can troubleshoot hardware/software, uses ServiceNow for ticketing, and provides remote/on-site VIP support.

Must-Have Skills

3 years of VIP/Deskside support experienceWindows

Tools & Platforms

ServiceNow

Required Skills

windowsserviceNowdeskside supportvip supportremote toolsticketing systemend user supportit supporton-site supportremote

Hard Skills

WindowsServiceNow

Soft Skills

customer servicecommunicationproblem-solvingtime management

Industry & Role

Industry Retail

Job Function Deliver VIP/White Glove IT support for executive staff, focusing on Windows devices and ServiceNow ticketing in a retail environment

Role Subtype Deskside Support Analyst

Tech Domains Windows Server, ServiceNow

Keywords for Your Resume

vip supportdeskside supportwindowsserviceNowremote toolsit supportticketing systemend user supportremote supporton-site supportirving texascontractretailvipremote

Deal Breakers

3+ years VIP/Deskside experience, Windows experience, ServiceNow experience, Willingness to work onsite in Irving, TX or provide remote support

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