Position Details

Salary $67K – $75K USD / year

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Data & Analytics

About this role

The Volunteer Operations Program Specialist strengthens volunteer community operations by analyzing volunteer lifecycle data and delivering actionable program insights. The role partners across Volunteer Operations, Product & Engineering (“Build”), and Analytics to track KPIs, evaluate initiatives, and improve reporting and dashboard capabilities using Salesforce.

Key Responsibilities

Analyze volunteer lifecycle data to identify trends and bottlenecks
Track platform performance and key program KPIs with regular reporting
Evaluate programs, pilots, and initiatives and measure impact
Create real-time, actionable insights and recommendations for stakeholders
Partner with Data and Analytics to define dashboard requirements using Salesforce data and dashboards

Technical Overview

This is an analytics and program performance role focused on KPI tracking, program evaluation, and dashboard/reporting design. It uses volunteer lifecycle data and emphasizes using Salesforce data and dashboards to provide real-time operational insights.

Ideal Candidate

The ideal candidate is a mid-level analytics-minded program specialist who can analyze volunteer lifecycle data to find trends, bottlenecks, and operational opportunities. They can translate raw data into real-time, actionable insights and partner with Data and Analytics teams to define dashboard/reporting requirements using Salesforce data and dashboards.

Must-Have Skills

Analyze volunteer lifecycle dataTrack platform performance and key program KPIsTranslate raw data into clear insightsfindingsand recommendationsSynthesize analytical findings into clearactionable insights for internal stakeholdersPartner with Data and Analytics teams to define dashboard requirementsHelp determine when new reporting infrastructure is needed versus better utilizing existing Salesforce data and dashboards

Tools & Platforms

Salesforce

Required Skills

volunteer lifecycle data analysistrends analysisbottleneck identificationoperational improvementplatform performance trackingkey program KPIsprogram evaluationpilot evaluationinitiative evaluationdashboard requirementsreporting toolsdata synthesisSalesforce data and dashboardsreal-time actionable insightscross-functional collaboration

Hard Skills

volunteer lifecycle data analysistrend analysisbottleneck identificationoperational improvement analysisplatform performance trackingkey program KPIsprogram evaluationpilot evaluationinitiative evaluationdashboards requirements definitionreporting tool identificationreal-time actionable insightsdata synthesisreporting and insights generationSalesforce data usagedashboard creation requirements

Soft Skills

cross-functional collaborationpartnering with stakeholdersinternal stakeholder communicationtranslating raw data into clear recommendationsclear actionable insight writingcollaboration with data and analytics teamsrecommendations and influence

Industry & Role

Industry Nonprofit

Job Function Deliver data-driven program analytics and reporting improvements for volunteer operations.

Role Subtype Reporting Analyst

Tech Domains Salesforce

Keywords for Your Resume

Volunteer Operations Program SpecialistVolunteer Operations Program Analystvolunteer lifecycle datadata analysisprogram analysisoperational insight generationreal-time actionable insightsplatform performancekey program KPIsdashboard requirementsreporting toolsdata and analytics teamsSalesforcevolunteer lifecycle data trendsbottlenecksprogram performance reportingdashboardsprogram pilots evaluationoperational improvementprogram evaluationdata synthesisplatform performance tracking

Deal Breakers

Must be able to analyze volunteer lifecycle data and track key program KPIs, Must be able to translate raw data into clear, actionable recommendations, Must be able to work with Salesforce data and dashboards (or define dashboard requirements)

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