Position Details
About this role
Provides advanced peer support, manages complex caller cases, and oversees team operations within a mental health warmline, emphasizing crisis management and leadership.
Key Responsibilities
- Manage caller cases
- Provide de-escalation
- Oversee shift operations
- Mentor staff
- Generate reports
Technical Overview
Involves crisis de-escalation, documentation, reporting, and team mentoring, with a focus on mental health and substance use recovery support.
Ideal Candidate
The ideal candidate is an experienced peer support specialist with crisis intervention skills, leadership ability, and a strong understanding of mental health and substance use recovery. They should be compassionate, decision-oriented, and capable of managing complex caller cases remotely.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of NC Peer Support certification, No experience with crisis intervention or mental health support, Inability to work remotely
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