✦ Luna Orbit — IT Support & Helpdesk

Web Developer

at The Carter Center

📍 Remote, US Remote Posted March 03, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Full-Time
Experience mid
Exp. Years 7+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides advanced helpdesk support for a nonprofit organization, handling diverse hardware, software, and cloud services remotely.

Key Responsibilities

  • Provide remote helpdesk support
  • Troubleshoot hardware/software issues
  • Support cloud collaboration tools
  • Manage network and security devices
  • Document support activities

Technical Overview

The technical environment includes Windows, Mac, Linux, Microsoft 365, Azure, networking devices, backup solutions, and mobile device management, with a focus on customer support and issue resolution.

Ideal Candidate

The ideal candidate is an experienced helpdesk technician with over 7 years of supporting diverse operating systems and cloud platforms, including Microsoft 365 and Azure. They excel in customer service, troubleshooting, and managing mobile and network devices remotely.

Must-Have Skills

Helpdesk supportRemote support toolsWindowsMacLinuxMicrosoft Office 365AzureNetworking devicesBackup and Disaster RecoveryMobile Device Management

Nice-to-Have Skills

Security toolsSharePointTeamsOneDrive

Tools & Platforms

Microsoft Office 365AzureTeamsOneDriveSharePointRemote support tools

Required Skills

Helpdesk supportRemote support toolsWindowsMacLinuxMicrosoft Office 365AzureTeamsOneDriveSharePointNetworking devicesFirewallsSwitchesWireless access pointsBackup and Disaster RecoveryMobile Device ManagementSecurity tools

Hard Skills

Helpdesk supportRemote support toolsWindowsMacLinuxMicrosoft Office 365AzureTeamsOneDriveSharePointNetworking devicesFirewallsSwitchesWireless access pointsBackup and Disaster RecoveryMobile Device ManagementSecurity tools

Soft Skills

Customer serviceProblem-solvingCommunicationSelf-motivationIndependenceTeamwork

Industry & Role

Industry Nonprofit
Job Function Helpdesk technical support and customer service

Keywords for Your Resume

Helpdesk TechnicianRemote supportWindowsMacLinuxMicrosoft Office 365AzureTeamsOneDriveSharePointNetworking devicesFirewallsSwitchesWireless access pointsBackup and Disaster RecoveryMobile Device ManagementSecurity toolsHelpdesk supportRemote support tools

Deal Breakers

Less than 7 years helpdesk experience, Lack of experience with Windows, Mac, Linux, No experience with Microsoft 365 or Azure, No remote support skills

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